Quality Assurance Specialist — Hybrid Operations

Manulife; Quezon City; Hybrid; PHP 420,000 - 540,000; Full time

Job summary

Manulife, MBPS Retirement Operations, invites applications for a Quality Assurance Specialist. You will review transactions for quality and accuracy, identify error trends, and support process improvements while coaching operational teams to adhere to standards.

The role emphasizes conducting quality reviews, reporting findings, and driving improvements across the process landscape within a hybrid work environment in the Philippines.

Qualifications

• 1+ year of experience in quality assurance, administrative processing, insurance operations, or similar operational setting.
• Experience conducting transaction reviews, quality audits, or performance evaluations.
• Strong analytical, problem-solving, and root cause analysis skills.
• Excellent written and verbal communication with tactful feedback.
• Strong organizational, prioritization, and time management skills under tight deadlines.
• Bachelor's degree, post-secondary education, or equivalent business experience.

Responsibilities

• Conduct quality reviews of transactions to ensure accuracy and compliance with policies.
• Identify, analyze, and report processing errors and quality trends to support improvements.
• Provide coaching and support to associates as a subject matter expert on processes and systems.
• Collaborate with managers and stakeholders to suggest workflow enhancements and training.
• Prepare quality reports, communicate findings, and assist with issue resolution.
• Maintain process documentation and contribute to efficiency and service quality initiatives.

Skills

Quality Assurance

Transaction review

Root cause analysis

Process improvement

Coaching

Cross-functional collaboration

Education

Bachelor's degree

Job description

Manulife, MBPS Retirement Operations, invites applications for a Quality Assurance Specialist. You will review transactions for quality and accuracy, identify error trends, and support process improvements while coaching operational teams to adhere to standards.

The role emphasizes conducting quality reviews, reporting findings, and driving improvements across the process landscape within a hybrid work environment in the Philippines.