Quality Assurance Specialist

JOLLIANT RNN CORP.; Parañaque; On-site; PHP 300,000 - 420,000; Full time

Job summary

JOLLIANT RNN CORP. in Manila area is seeking a Quality Assurance Specialist to monitor and improve operational processes, ensuring adherence to company standards and quality requirements. You will conduct audits, prepare reports, and collaborate with departments to maintain high-quality service.

The role emphasizes identifying gaps, applying corrective actions, and supporting continuous improvement initiatives through data analysis and training sessions.

Responsibilities

• Conduct regular quality audits and evaluations of processes, services, and employee performance.
• Monitor compliance with company policies, procedures, and regulatory requirements.
• Identify quality issues, process gaps, and areas for improvement.
• Prepare and submit quality assurance reports, findings, and recommendations.
• Analyze quality data and trends to support continuous improvement initiatives.
• Coordinate with department heads and supervisors regarding corrective and preventive actions.
• Assist in developing and updating quality standards, procedures, and documentation.
• Conduct coaching and feedback sessions based on quality assessment results.
• Participate in internal investigations related to quality concerns and compliance issues.
• Support training and orientation programs related to quality standards and best practices.

Job description

About the role

The Quality Assurance (QA) Specialist is responsible for monitoring, evaluating, and improving operational processes to ensure compliance with company standards, policies, and quality requirements. The role involves conducting audits, preparing reports, identifying areas for improvement, and collaborating with different departments to maintain high-quality service and performance.

Key responsibilities

• Conduct regular quality audits and evaluations of processes, services, and employee performance.
• Monitor compliance with company policies, procedures, and regulatory requirements.
• Identify quality issues, process gaps, and areas for improvement.
• Prepare and submit quality assurance reports, findings, and recommendations.
• Analyze quality data and trends to support continuous improvement initiatives.
• Coordinate with department heads and supervisors regarding corrective and preventive actions.
• Assist in developing and updating quality standards, procedures, and documentation.
• Conduct coaching and feedback sessions based on quality assessment results.
• Participate in internal investigations related to quality concerns and compliance issues.
• Support training and orientation programs related to quality standards and best practices.