Quality Assurance & Process Improvement Specialist

Crawford; Ilocos Norte; On-site; PHP 260,000 - 380,000; Full time

Job summary

Crawford in Iloilo City, Philippines is seeking a Quality Specialist I to review processes for accuracy and drive improvements. You will support QA/QC, monitor quality metrics, and report findings to management, coordinating with internal clients for system enhancements.

The role requires a bachelor's degree and at least two years in QA within BPO/shared services, with strong data, Excel and Visio skills and a detail-oriented mindset.

Qualifications

• Bachelor's degree in any related course.
• At least two years of quality assurance experience in the BPO / Shared Services Industry.
• Proficient in data entry, word processing, and spreadsheet applications.
• Effective communication skills, both in visual and written.
• Knowledge of QA and Continuous Improvement concepts.
• Basic knowledge on VBA or Macro Programming, Microsoft Visio, and Process Mapping.
• Understanding of statistics and databases.
• Six Sigma certification/training is preferred.
• Keen attention to details.
• Ability to multi-task, prioritize and manage time effectively.
• Demonstrates professionalism and confidentiality.
• Interpersonal skills - able to work independently and as a team member.
• Makses decisions regarding depth of testing based on errors.
• Decide if a client statement should be sent out or not.

Responsibilities

• Quality Assurance, Quality Control and Continuous Improvement.
• Review, confirm, and report compliance with process requirements and delivery methodology.
• Develop monitoring formats and tools to measure quality standards.
• Utilize tools to track and maintain quality audit results.
• Develop statistical reports based on audited data.
• Collaborate with internal clients and stakeholders to implement system improvements.
• Ensure adherence to compliance and procedural guidelines.
• Review work and coach team members to meet standards.
• Coordinate calibration sessions for staff.

Skills

Critical thinking

Attention to detail

Time management

Effective communication

Interpersonal skills

Team collaboration

Data analysis

Problem solving

Education

Bachelor's degree

Tools

VBA

Microsoft Visio

Process Mapping

Excel

Word

Databases

Job description

Crawford in Iloilo City, Philippines is seeking a Quality Specialist I to review processes for accuracy and drive improvements. You will support QA/QC, monitor quality metrics, and report findings to management, coordinating with internal clients for system enhancements.

The role requires a bachelor's degree and at least two years in QA within BPO/shared services, with strong data, Excel and Visio skills and a detail-oriented mindset.