Quality Assurance Head

Jose C. Feliciano College Foundation Inc.; Mabalacat; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Leadership opportunity

Collaborative environment

Employee discount

Christmas gift

On-site parking

Job summary

Jose C. Feliciano College Foundation, Inc. seeks a Quality Assurance Head to lead the QMS, audits, and compliance across academic and administrative units.

You will oversee documentation control, monitor corrective actions, and drive ongoing process improvements to ensure institutional excellence and regulatory alignment.

Qualifications

• Bachelor's degree in Quality Management or related field required.
• 3–5 years in QA, Audit, or Compliance with supervisory experience.
• Experience implementing or managing a QMS.
• Experience conducting internal audits and root-cause analysis.
• Knowledge of QMS principles and ISO standards.
• ISO/QM certifications or training preferred.
• Strong analytical, organizational, and communication skills.
• Proficiency with MS Office and documentation systems.

Responsibilities

• Develop and maintain the Quality Management System (QMS) aligned with goals.
• Design audit checklists and coordinate internal quality audits.
• Monitor non-conformances and drive corrective actions.
• Ensure regulatory compliance and accreditation standards.
• Prepare quality documents, audit findings, and compliance records.
• Analyze metrics to identify gaps and propose improvements.
• Report QA findings to management and lead cross-department initiatives.
• Collaborate with academic and administrative units to raise standards.
• Lead continuous improvement to enhance accountability and efficiency.

Skills

Quality Assurance

Audit

Compliance

QMS

ISO standards

Internal audits

Documentation

Analytical skills

Communication

MS Office

Education

Bachelor's degree in Quality Management / related field

Master's degree advantageous

Tools

Microsoft Office

Documentation management systems

Job description

About the role

The Quality Assurance Head will oversee the development, implementation, maintenance, and continuous improvement of the institution's Quality Management System (QMS). Reporting directly to the Executive Leadership, this role will lead internal audits, monitor regulatory compliance, manage quality documentation, and drive process optimization across academic and administrative departments.

Key responsibilities

• Develop, implement, maintain, and periodically evaluate the Quality Management System (QMS) to ensure alignment with institutional goals and quality standards.
• Design quality frameworks, assessment tools, and audit checklists; coordinate and conduct internal quality audits.
• Monitor non-conformances and evaluate the effectiveness of corrective and preventive actions.
• Ensure compliance with applicable regulatory requirements, institutional policies, accreditation standards, and external quality assessment requirements.
• Oversee the preparation, control, retention, and secure disposal of quality documents, audit findings, and compliance records.
• Analyze quality metrics and institutional performance data to identify gaps and recommend process improvements.
• Prepare comprehensive quality assurance reports and present findings and recommendations to management.
• Collaborate with academic and administrative departments to strengthen quality standards and operational effectiveness.
• Lead continuous improvement initiatives that promote accountability, efficiency, and institutional excellence.

About you

• Bachelor's degree in Quality Management, Business Administration, Education, Engineering, or a related field; a Master's degree is an advantage.
• At least 3–5 years of progressive experience in Quality Assurance, Audit, or Compliance, with proven supervisory or managerial experience.
• Practical experience in implementing or managing a Quality Management System (QMS).
• Demonstrated experience in conducting internal audits, process monitoring, and root-cause analysis.
• Knowledge of QMS principles, internal audit procedures, and ISO standards.
• Relevant professional certifications or training in ISO and Quality Management are highly preferred.
• Strong analytical, organizational, documentation, and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to coordinate effectively across departments.
• Proficiency in Microsoft Office, spreadsheets, and documentation management systems.
• High integrity, attention to detail, and a strong commitment to compliance and continuous improvement.

Benefits

• Leadership opportunity to establish and improve core institutional processes.
• Collaborative and quality-focused work environment.
• Employee discount.
• Company Christmas gift.
• On-site parking.

About us

Jose C. Feliciano College Foundation, Inc. is seeking a highly organized, analytical, and process-driven Quality Assurance Head to lead our quality management and institutional improvement initiatives. We are building a values-centered, vibrant academic community committed to maintaining high standards, ensuring compliance, and fostering a culture of accountability and continuous improvement.