Quality Assurance Consultant

Hammerjack Pty Ltd; Taguig; Hybrid; PHP 450,000 - 750,000; Full time

Benefits offered by this job

Hybrid work

Life insurance

Travel insurance

Career development

Job summary

Steadfast Group in Bonifacio Global City Taguig is seeking a Claims Analyst to audit calls, support claim teams, improve processes, and review payments. You will work with internal and external stakeholders, maintain relationships, and contribute to a high standard of service.

The role requires 2–5 years of claims experience, a Bachelor's degree, and excellent English communication, with a hybrid work arrangement and a collaborative culture that rewards initiative and accuracy.

Qualifications

• 2–5 years previous claims experience.
• Bachelor's Degree required.
• Strong organizational skills and customer focus.
• Excellent English communication skills (verbal and written).
• Good understanding of business and claim processes; proactive and detail oriented.

Responsibilities

• Audit phone calls and file audits.
• Provide feedback to claim teams to improve service.
• Review and approve payments.
• Maintain relationships with customers and stakeholders.
• Support other areas during busy periods.

Skills

Organizational skills

Customer focus

Verbal and written English

Understanding of claim processes

Multi-tasking

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

REASONS TO JOIN US

• Hybrid work
• Day shift and fixed weekends off
• Work-life balance
• Empowering work environment and culture
• Competitive salary and benefits
• Supportive, collaborative teams across functions

ABOUT US

Steadfast Group is the largest general insurance broker network and group of underwriting agencies in Australasia, with growing operations in Asia, Europe, and the US.

Based in Bonifacio Global City Taguig, Steadfast Shared Services in the Philippines is expanding its Finance and Technologies teams.

We are proud of our diverse mix of people and skills, coming together across multiple businesses to support our broker network and create next-generation thinking, systems, and technologies that will drive the insurance sector forward. Ours is an exciting, progressive organization where you can build a meaningful professional career alongside some of the brightest people in the insurance industry.

ABOUT THE ROLE

RESPONSIBILITIES

Audit phone calls and file audits.

Provide feedback to claim teams to support the provision of high standard of customer service.

Improve consultant knowledge, processes, and the overall customer service.

Review and approve payments.

Receipting of recoveries and salvage costs on to claims.

Completing sanction checking on payments.

Maintain and support relationships with customers, including internal and external stakeholders.

Provide support to other areas of the business during busy periods.

Work cooperatively with colleagues in a spirit of support and respect of others.

Assist fellow team members to achieve a common goal.

Actively participate in meetings to improve workloads.

Share your knowledge and skills with colleagues to build a learning environment.

Develop skills to be more efficient in your role.

Handle other ad hoc tasks or deliverables that may be required from time to time.

ESSENTIAL QUALITIES AND EXPERIENCE

2-5 years previous claims experience.

Bachelor's Degree

Strong organizational skills and strong customer focus thinking.

Strong verbal and written English communication skills.

High aptitude in understanding business and claim processes with a natural continuous process improvement and pro-active mindset.

Able to provide a level of flexibility during busy periods and adhering to business process, key performance indicators, and timelines.

High attention to detail.

General knowledge of data transfer.

Ability to communicate at all levels in a multiple stakeholder environment, e.g., liaison with other relevant divisions or entities with Steadfast Group.

Excellent communication, interpersonal, stakeholder, and time management skills.

Highly motivated and honest, flexible, proactive, and driven.

Ability to multi-task with minimum supervision.

Ability to adapt to change in a fast-paced environment.

Commitment to high professional ethical standards and a diverse workplace.

Well-developed skills in analysis, organization, and problem solving.

Competency in Microsoft Office.

WHAT TO EXPECT

We offer you exciting benefits to support you in your professional and personal journey:

Flexible work arrangements to help you balance work and personal responsibilities.

Career development opportunities through technical and leadership programs.

Life, disability, and travel insurance, plus access to other discounted insurance options.

A competitive compensation and benefits package.

A vibrant, collegiate, inclusive culture that celebrates you.

We are always on the look-out for great talent, and you just might be who we're looking for.