Quality Assurance Consultant

Steadfast Group Limited; Taguig; On-site; PHP 420,000 - 640,000; Full time

Job summary

Steadfast Group Limited is seeking a qualified Claims Auditor in Manila to join its Philippines operation. The role involves auditing phone calls and file reviews, providing feedback to claims teams, and ensuring high standards of customer service.

You will review and approve payments, manage recoveries and relationships with customers and internal partners, and support teams during busy periods. The ideal candidate has 2–5 years in claims, aBachelor's Degree, strong English communication, and a

Qualifications

• 2–5 years of claims experience.
• Bachelor's Degree required.
• Strong verbal and written English communication.
• Attention to detail and time management.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Audit phone calls and file audits.
• Provide feedback to claim teams to support high customer service standards.
• Review and approve payments.
• Maintain relationships with customers and internal stakeholders.
• Support other areas during busy periods.
• Collaborate with colleagues to improve workloads and processes.

Skills

Claims experience

Organizational skills

English communication

Multitasking

Stakeholder management

MS Office

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

• Supportive, collaborative teams across functions

ABOUT US

Steadfast Group is the largest general insurance broker network and group of underwriting agencies in Australasia, with growing operations in Asia, Europe, and the US.

Based in Bonifacio Global City Taguig, Steadfast Shared Services in the Philippines is expanding its Finance and Technologies teams.

We are proud of our diverse mix of people and skills, coming together across multiple businesses to support our broker network and create next-generation thinking, systems, and technologies that will drive the insurance sector forward. Ours is an exciting, progressive organization where you can build a meaningful professional career alongside some of the brightest people in the insurance industry.

ABOUT THE ROLE

RESPONSIBILITIES

• Audit phone calls and file audits.
• Provide feedback to claim teams to support the provision of high standard of customer service.
• Improve consultant knowledge, processes, and the overall customer service.
• Review and approve payments.
• Receipting of recoveries and salvage costs on to claims.
• Completing sanction checking on payments.
• Maintain and support relationships with customers, including internal and external stakeholders.
• Provide support to other areas of the business during busy periods.
• Work cooperatively with colleagues in a spirit of support and respect of others.
• Assist fellow team members to achieve a common goal.
• Actively participate in meetings to improve workloads.
• Share your knowledge and skills with colleagues to build a learning environment.
• Develop skills to be more efficient in your role.
• Handle other ad hoc tasks or deliverables that may be required from time to time.

ESSENTIAL QUALITIES AND EXPERIENCE

• 2-5 years previous claims experience.
• Bachelor's Degree
• Strong organizational skills and strong customer focus thinking.
• Strong verbal and written English communication skills.
• High aptitude in understanding business and claim processes with a natural continuous process improvement and pro-active mindset.
• Able to provide a level of flexibility during busy periods and adhering to business process, key performance indicators, and timelines.
• High attention to detail.
• General knowledge of data transfer.
• Ability to communicate at all levels in a multiple stakeholder environment, e.g., liaison with other relevant divisions or entities with Steadfast Group.
• Excellent communication, interpersonal, stakeholder, and time management skills.
• Highly motivated and honest, flexible, proactive, and driven.
• Ability to multi-task with minimum supervision.
• Ability to adapt to change in a fast-paced environment.
• Commitment to high professional ethical standards and a diverse workplace.
• Well-developed skills in analysis, organization, and problem solving.
• Competency in Microsoft Office.

WHAT TO EXPECT

We offer you exciting benefits to support you in your professional and personal journey:

• Flexible work arrangements to help you balance work and personal responsibilities.
• Career development opportunities through technical and leadership programs.
• Life, disability, and travel insurance, plus access to other discounted insurance options.
• A competitive compensation and benefits package.
• A vibrant, collegiate, inclusive culture that celebrates you.