Secure Your Next Career! | Insurance Account + 35K SOB

Concentrix Philippines; Philippines; On-site; PHP 355,000 - 426,000; Full time

Benefits offered by this job

35K SOB salary

Health benefits

Career development

Professional training

Employee recognition

Collaborative work environment

Flexible scheduling

Employee assistance programs

Team-building activities

Job summary

Concentrix Philippines is recruiting a Customer Service Representative for our Insurance Account in Quezon City, Metro Manila. The role involves handling inbound calls, resolving customer concerns, and delivering professional service as the voice of our client.

The position offers a competitive salary package of 35K SOB, opportunities for career progression, and comprehensive health benefits in a dynamic call centre environment.

Qualifications

• Minimum high school diploma or equivalent; college degree is a plus.
• Experience in customer service, preferably in a call centre environment.
• Strong communication and listening skills; ability to articulate clearly and professionally.
• Proficiency with computer systems and CRM software.
• Ability to multitask and manage time in a fast-paced environment.
• Insurance knowledge or experience is highly preferred.

Responsibilities

• Handle inbound customer calls professionally and courteously, addressing enquiries and resolving insurance-related issues.
• Provide accurate information on policies, coverage options, claims procedures and payments.
• Document interactions accurately in the system with clear records.
• Identify needs and propose suitable insurance solutions when applicable.
• Process requests including inquiries, updates, and amendments.
• Escalate complex issues to supervisors while maintaining satisfaction.
• Aim to meet/exceed call handling time and customer satisfaction targets.
• Follow regulatory requirements, company policies and data protection rules.
• Contribute to team goals and participate in training to enhance knowledge.

Skills

Customer service

Communication skills

Active listening

CRM software

Multitasking

Problem solving

Attention to detail

Positive attitude

Insurance experience

Education

High school diploma or equivalent

College degree advantageous

Tools

CRM software

Job description

About Us

Concentrix Philippines is a leading customer experience solutions provider, dedicated to delivering exceptional service to clients across diverse industries. We pride ourselves on creating a dynamic work environment where our team members can grow, develop and succeed. Our commitment to excellence and innovation drives everything we do, and we're proud to be a trusted partner for businesses seeking world-class customer service solutions.

About the Role

We are recruiting a Customer Service Representative for our Insurance Account to join our team on a full-time basis in Quezon City, Metro Manila. This is an excellent opportunity to work with a leading insurance client whilst providing outstanding customer support. In this role, you will be the voice of our client, handling inbound enquiries and resolving customer concerns with professionalism and efficiency. This position offers a competitive salary package of 35K SOB (Salary on Board), making it an attractive opportunity for those seeking stability and career progression in the call centre and customer service industry.

Key Responsibilities

• Handle inbound customer calls professionally and courteously, addressing enquiries and resolving issues related to insurance products and services
• Provide accurate information to customers regarding policies, coverage options, claims procedures and premium payments
• Document customer interactions and transactions accurately in the system, ensuring complete and detailed records
• Identify customer needs and recommend appropriate insurance solutions when applicable
• Process customer requests, including policy inquiries, updates and amendments
• Escalate complex issues to supervisors or specialised teams when necessary whilst maintaining customer satisfaction
• Meet or exceed established quality standards, including call handling time targets and customer satisfaction metrics
• Comply with all regulatory requirements, company policies and data protection procedures
• Contribute to team goals and participate in training sessions to enhance product knowledge and service delivery

What We're Looking For

• High school diploma or equivalent qualification; college degree is advantageous
• Proven customer service experience, preferably in a call centre environment
• Strong communication skills, both verbal and written, with the ability to articulate clearly and professionally
• Excellent listening skills and the ability to empathise with customers
• Proficiency in using computer systems and CRM software
• Ability to multitask and manage time effectively in a fast-paced environment
• Problem-solving mindset with the ability to think on your feetAttention to detail and accuracy in documentation and data entry
• Positive attitude, flexibility and willingness to learn
• Experience in the insurance industry or knowledge of insurance products is highly preferred

What We Offer

• Competitive salary package of 35K SOB with performance-based incentives
• Comprehensive health and wellness benefits, including medical coverage
• Career development and advancement opportunities within a growing organisation
• Professional training and skills development programmes to enhance your capabilities
• Employee recognition programmes celebrating outstanding performance
• Collaborative and inclusive work environment with supportive team members
• Flexible scheduling options to support work-life balance
• Access to employee assistance programmes and counselling services
• Regular team-building activities and social events