Healthcare QA Analyst — Process & Data Quality

Hammerjack Pty Ltd; Taguig; On-site; PHP 360,000 - 720,000; Full time

Job summary

Canon Business Services Centre Philippines is seeking a Quality Assurance professional with at least 2 years in QA within healthcare or medical services to ensure accurate, timely, and compliant transactions. The role emphasizes data quality, process improvement, and collaboration with Operations to uphold high service standards.

Onsite work is required and flexibility with shifts is expected as business needs evolve.

Qualifications

• Bachelor's Degree holder in any business-related discipline.
• Must have at least 2 years experience in Quality Assurance within healthcare or medical services industries.
• Exposure to quality systems (ISO, COPC etc.).
• Previous Industry Experience in a QA or QC role: Customer centric, accurate data entry and strong analytical skills.
• Advanced Excel skills with confidence in managing complex operational spreadsheets; Power BI skills is an advantage.
• Excellent written and verbal communication skills.
• High level of accuracy and a strong work ethic.
• Excellent time management and prioritization skills.
• Ability to work independently and as part of a wider team.
• Must be amenable to working onsite and willing to work on changing shifts as business requires.

Responsibilities

• Identify and understand client requirements to anticipate their needs.
• Ensure positive customer experience.
• Coordinate documentation and required compliance documents with onshore team.
• Assist Operations Supervisor and team leader with policies and procedures and ensure SOP compliance.
• Suggest process improvements to maintain high standards of service.
• Verify accuracy and collate information required by the client.
• Contribute to team improvement initiatives and projects.
• Prepare QA reports for the Operations Supervisor.
• Conduct weekly/monthly QA reports and read-outs.
• Align with quality guidelines to guarantee consistency across Ops and QA.
• Assist Team Leads on deep RCA for top error drivers identified during evaluation.
• Collaborate with Operations to improve current processes and reduce repeats.
• Conduct certification and QA guidelines discussions for new hires.

Skills

Quality Assurance

Analytical skills

Written & verbal communication

Independence & teamwork

Education

Bachelor's degree in business-related discipline

Tools

Excel

Power BI

Job description

Canon Business Services Centre Philippines is seeking a Quality Assurance professional with at least 2 years in QA within healthcare or medical services to ensure accurate, timely, and compliant transactions. The role emphasizes data quality, process improvement, and collaboration with Operations to uphold high service standards.

Onsite work is required and flexibility with shifts is expected as business needs evolve.