Quality Assurance Analyst (HYBRID)

OrangeAppsInc; Manila; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Paid Training

13th Month Pay

Christmas Bonus

Company Christmas Gift

Company Events

Job summary

OrangeApps Inc. is seeking a detail-oriented Quality Assurance Analyst with experience in cashiering, financial transactions, or other transaction-heavy roles.

The role focuses on monitoring accuracy, quality, and compliance across platforms. You will conduct audits, review transactions, document findings, and work with Operations, Finance, and Technical teams to drive improvements, training, and updates to internal controls and SOPs.

Qualifications

• Bachelor’s degree in Business, Accounting, Finance, IT, or related field.
• Experience in cashiering, retail, finance, or other transaction-heavy roles.
• Experience in Quality Assurance, Audit, Compliance, or Process Improvement is an advantage.
• Strong attention to detail with analytical and problem-solving skills.
• Familiarity with POS systems and payment platforms is a plus.
• Proficient in Microsoft Office and/or Google Workspace.

Responsibilities

• Conduct quality audits of cashiering, payment, and other transactional activities for accuracy and compliance.
• Review sales transactions, payment processing, refunds, adjustments, and reconciliations within systems.
• Identify errors, discrepancies, process gaps, and potential compliance issues; document findings and recommend corrective actions.
• Prepare and submit quality performance reports and audit findings to management on a regular basis.
• Work with Operations, Finance, and Technical teams to investigate quality issues, resolve discrepancies, and improve workflows.
• Develop, review, update, and implement Quality Assurance guidelines, SOPs, and internal controls.
• Monitor recurring issues and quality trends and provide recommendations for process improvement.
• Support training and coaching initiatives based on audit findings and performance results.
• Ensure adherence to internal controls, data accuracy standards, procedures, and policies.
• Maintain accurate and organized documentation of audit results, findings, and corrective actions.

Skills

Quality Assurance

Audit Analysis

Data Analysis and Reporting

Process Documentation

Compliance

Cross-Functional Collaboration

Attention to Detail

Time Management

Problem-Solving

Root Cause Analysis

Education

Bachelor’s degree in Business, Accounting, Finance, Information Technology, or related field

Tools

Microsoft Office

Google Workspace

Job description

OrangeApps Inc. is looking for a detail-oriented and analytical Quality Assurance Analyst with experience in cashiering, financial transactions, or other transaction-based roles. The successful candidate will be responsible for monitoring and evaluating the accuracy, quality, and compliance of cashiering and system-related processes.

This role plays an important part in maintaining operational accuracy, minimizing errors, ensuring compliance, and continuously improving service and transaction processes across OrangeApps Inc. platforms.

Key Responsibilities

• Conduct quality audits and evaluations of cashiering, payment, and other transactional activities to ensure accuracy and compliance with company standards.

• Review sales transactions, payment processing, refunds, adjustments, and reconciliations within OrangeApps Inc. systems.

• Identify errors, discrepancies, process gaps, and potential compliance issues; accurately document findings and recommend appropriate corrective actions.

• Prepare and submit accurate quality performance reports and audit findings to management on a regular basis.

• Work closely with Operations, Finance, and Technical teams to investigate quality issues, resolve discrepancies, and improve existing workflows.

• Assist in developing, reviewing, updating, and implementing Quality Assurance guidelines, SOPs, and internal controls.

• Monitor recurring issues and quality trends and provide recommendations for process improvement.

• Support training and coaching initiatives based on audit findings, performance results, and identified areas for improvement.

• Ensure adherence to internal controls, data accuracy standards, operational procedures, and company policies.

• Maintain accurate and organized documentation of audit results, findings, and corrective actions.

Qualifications

• Bachelor’s degree in Business, Accounting, Finance, Information Technology, or a related field is preferred.

• Previous experience in cashiering, retail, sales operations, finance, accounting, or other transaction-heavy roles.

• Experience in Quality Assurance, Audit, Compliance, or Process Improvement is an advantage.

• Strong attention to detail with excellent analytical and problem-solving skills.

• Familiarity with POS systems, payment platforms, cashiering systems, or financial transaction systems is a plus.

• Proficient in Microsoft Office and/or Google Workspace.

• Strong written and verbal communication skills.

• Ability to work independently while effectively collaborating with cross-functional teams.

• Highly organized, reliable, and capable of handling confidential and transaction-related information.

Skills & Competencies

• Quality Assurance and Audit Analysis

• Cash Handling and Reconciliation

• Transaction and Data Accuracy

• Process Documentation and Improvement

• Data Analysis and Reporting

• Compliance and Internal Controls

• Problem-Solving and Root Cause Analysis

• Attention to Detail

• Time Management and Organization

• Cross-Functional Collaboration

Employment Details

Job Type: Full-time, Permanent

Benefits

• Paid Training

• 13th Month Pay

• Christmas Bonus

• Company Christmas Gift

• Company Events