Quality Assurance Analyst — Customer Complaints & CAPA

Magna Prime Chemical Technologies, Inc.; Santa Maria; On-site; PHP 240,000 - 420,000; Full time

Job summary

Magna Prime Chemical Technologies, Inc. is seeking a Quality Assurance professional to manage customer complaints, investigations, and documentation, ensuring timely closure and compliance with internal KPIs.

The role involves coordinating across Manufacturing, QC, R&D, and Supply Chain, performing root cause analysis, and developing corrective actions while maintaining accurate records and supporting audits.

Qualifications

• Maintain appropriate knowledge of quality systems and documentation practices.
• Strong attention to detail and analytical thinking.
• Effective cross-functional collaboration and communication.

Responsibilities

• Receive, log, and track customer complaints in the complaint logbooks.
• Investigate and document customer complaints and quality issues.
• Coordinate complaint investigations with cross-functional teams (e.g., Manufacturing, QC, R&D, Supply Chain).
• Analyze complaint data and perform root cause investigations using tools such as Fishbone Diagrams.
• Determine product impact and risk assessment as part of the complaint evaluation process.
• Ensure timely closure of complaints in compliance with internal KPIs and external regulatory timelines.
• Prepare and issue customer responses through technical reports with technical clarity, empathy, and accuracy.
• Implement and monitor corrective action request.
• Support audits and regulatory inspections related to customer complaints.
• Daily update status of customer complaint monitoring logbook.
• Prepare monthly report.
• Conduct and prepare roving inspection report in every control point assigned in roving inspection schedule.
• Maintain accurate records and prepare quality reports.
• Perform testing of Raw Materials, In-process Production, and finished products, when necessary, as a part of verification process.
• Collaborate with QC, R&D, Production and other related department to ensure quality objectives are met and implement continuous improvement.
• Assist R&D and prepare verification report for trial production batch, new machine, and new method.
• Established Work Instruction Procedure for verified and approved Production trial.
• Ensure all QC Testing follows Sampling and Testing Plan for Raw Materials and In-Process Goods in regulatory requirements and Industry Standards. (e.g ASTM, ISO and etc.)
• Conduct root cause analysis and support corrective/preventive actions (CAR) for quality incidents or non-conformities.
• Generate Production Batch Sheet.
• Verify and monitor calibration of laboratory equipment. And measuring equipment in some designated areas.

Job description

Magna Prime Chemical Technologies, Inc. is seeking a Quality Assurance professional to manage customer complaints, investigations, and documentation, ensuring timely closure and compliance with internal KPIs.

The role involves coordinating across Manufacturing, QC, R&D, and Supply Chain, performing root cause analysis, and developing corrective actions while maintaining accurate records and supporting audits.