Quality Assurance Analyst (Licensed Chemical Technician)

Magna Prime Chemical Technologies, Inc.; Santa Maria; On-site; PHP 240,000 - 420,000; Full time

Job summary

Magna Prime Chemical Technologies, Inc. is seeking a Quality Assurance professional to manage customer complaints, investigations, and documentation, ensuring timely closure and compliance with internal KPIs.

The role involves coordinating across Manufacturing, QC, R&D, and Supply Chain, performing root cause analysis, and developing corrective actions while maintaining accurate records and supporting audits.

Qualifications

• Maintain appropriate knowledge of quality systems and documentation practices.
• Strong attention to detail and analytical thinking.
• Effective cross-functional collaboration and communication.

Responsibilities

• Receive, log, and track customer complaints in the complaint logbooks.
• Investigate and document customer complaints and quality issues.
• Coordinate complaint investigations with cross-functional teams (e.g., Manufacturing, QC, R&D, Supply Chain).
• Analyze complaint data and perform root cause investigations using tools such as Fishbone Diagrams.
• Determine product impact and risk assessment as part of the complaint evaluation process.
• Ensure timely closure of complaints in compliance with internal KPIs and external regulatory timelines.
• Prepare and issue customer responses through technical reports with technical clarity, empathy, and accuracy.
• Implement and monitor corrective action request.
• Support audits and regulatory inspections related to customer complaints.
• Daily update status of customer complaint monitoring logbook.
• Prepare monthly report.
• Conduct and prepare roving inspection report in every control point assigned in roving inspection schedule.
• Maintain accurate records and prepare quality reports.
• Perform testing of Raw Materials, In-process Production, and finished products, when necessary, as a part of verification process.
• Collaborate with QC, R&D, Production and other related department to ensure quality objectives are met and implement continuous improvement.
• Assist R&D and prepare verification report for trial production batch, new machine, and new method.
• Established Work Instruction Procedure for verified and approved Production trial.
• Ensure all QC Testing follows Sampling and Testing Plan for Raw Materials and In-Process Goods in regulatory requirements and Industry Standards. (e.g ASTM, ISO and etc.)
• Conduct root cause analysis and support corrective/preventive actions (CAR) for quality incidents or non-conformities.
• Generate Production Batch Sheet.
• Verify and monitor calibration of laboratory equipment. And measuring equipment in some designated areas.

Job description

1. Receive, log, and track customer complaints in the complaint logbooks.

2. Investigate and document customer complaints and quality issues.

3. Coordinate complaint investigations with cross-functional teams (e.g., Manufacturing, QC, R&D, Supply Chain).

4. Analyze complaint data and perform root cause investigations using tools such as Fishbone Diagrams.

5. Determine product impact and risk assessment as part of the complaint evaluation process.

8. Ensure timely closure of complaints in compliance with intemal KPIs and external regulatory timelines.

7. Prepare and issue customer responses through technical reports with technical clarity, empathy, and accuracy.

8. Implement and monitor corrective action request.

9. Support audits and regulatory inspections related to customer complaints.

10. Daily update status of customer complaint monitoring logbook.

11. Prepare monthly report.

12. Conduct and prepare roving inspection report in every control point assigned in roving inspection schedule.

13. Maintain accurate records and prepare quality reports.

14. Perform testing of Raw Materials, In-process Production, and finished products, when necessary, as a part of verification process.

15. Collaborate with QC, R&D, Production and other related department to ensure quality objectives are met and implement continuous improvement.

16. Assist R&D and prepare verification report for trial production batch, new machine, and new method.

17. Established Work Instruction Procedure for verified and approved Production trial.

18. Ensure all QC Testing follows Sampling and Testing Plan for Raw Materials and In-Process Goods in regulatory requirements and Industry Standards. (e.g ASTM, ISO and etc.)

19. Conduct root cause analysis and support corrective/preventive actions (CAR) for quality incidents or non-conformities.

20. Generate Production Batch Sheet.

21. Verify and monitor calibration of laboratory equipment. And measuring equipment in some designated areas.