QA Analyst — Quality, Analytics & Digitalization

4707 Unilever RFM Ice Cream, Inc.; Mangahan; On-site; PHP 400,000 - 700,000; Full time

Benefits offered by this job

Market-competitive pay and performance

Flexible ways of working

Health and wellbeing support

Job summary

The Magnum Ice Cream Company is seeking a Quality Assurance Analyst (Complaints, Analytics and Digitalization) to drive end‑to‑end consumer complaint management, QA release, and data‑driven quality reporting at our site.

Role focuses on translating data into insights, leading digitalization of QA processes, and ensuring compliance through CAPA and robust documentation. Collaboration across QA, Production, and Supply Chain is key.

Qualifications

• Bachelor’s degree in Chemistry, Engineering, Food Technology, or a related field.
• 1–3 years of experience in Quality Assurance and/or FMCG manufacturing (preferred).
• Understanding of GMP, HACCP, FSSC, Halal Management Systems.
• Strong analytical skills and data visualization for Quality reporting.
• Proficient in Excel and PowerPoint; Power BI is an advantage.
• Strong documentation discipline and cross‑functional collaboration skills.

Responsibilities

• Consumer Complaints Management: manage intake, investigations, and CAPA tracking with timely closure.
• Finish Goods QA Release for local and export: ensure spec compliance and documentation.
• Quality Reporting, Analytics & Digitalization: build dashboards, automate outputs, and drive digital QA tooling.
• Stock Quality Monitoring: weekly analysis of blocked stocks and containment actions.
• Documentation Management: manage LSD, FGRS, and QA documentation workflow.

Skills

Analytical skills

Data visualization

Cross-functional collaboration

Excel proficiency

Power BI experience

Education

Bachelor’s degree in Chemistry, Engineering, Food Technology, or related field

Tools

Microsoft Excel

Microsoft Power BI

Microsoft PowerPoint

Power BI dashboards

SAP BuildApp

Q‑EWO system

CRQS platform

SAP QI modules

Job description

The Magnum Ice Cream Company is seeking a Quality Assurance Analyst (Complaints, Analytics and Digitalization) to drive end‑to‑end consumer complaint management, QA release, and data‑driven quality reporting at our site.

Role focuses on translating data into insights, leading digitalization of QA processes, and ensuring compliance through CAPA and robust documentation. Collaboration across QA, Production, and Supply Chain is key.