Product QA Analyst – Complaints & CAPA Focus

Abbott; Taguig; On-site; PHP 480,000 - 600,000; Full time

Job summary

Abbott is seeking a Product Quality Assurance Analyst for the Cardiometabolic and Informatics Business Unit in Manila, Philippines. The role requires analyzing complaints, conducting follow‑up activities, and ensuring adherence to established procedures.

Responsibilities include complying with quality policies, investigating and closing complaints, responding to inquiries, and performing data analysis to identify trends, while maintaining GMP/ISO13485 standards.

Qualifications

• Bachelor’s degree in natural sciences or equivalent technical discipline with 2-5 years of relevant experience.
• Master’s degree in natural sciences or equivalent technical discipline with 1-3 years of relevant experience.
• Lack of appropriate education level can be replaced by 5 years internal experience.

Responsibilities

• Carries out duties in compliance with established policies and procedures.
• Demonstrates commitment to quality processes per GMP, ISO13485, FDA and other regulatory agencies.
• Review, evaluate, investigate and close complaints; follow up on potential reportable events.
• Respond to inquiries regarding CMI BU products from customers and employees.
• Attend intake-site meetings and perform active product follow‑up.
• Perform data analysis to identify product and market related trends.
• Prepare procedures to ensure good work processes and system documentation meet GMP/ISO13485 requirements.
• Perform product-specific troubleshooting training as needed.
• Carry out other duties as assigned.

Skills

Communication

English

Initiative

Analytical

Documentation

Attention to detail

Education

Bachelor’s degree in natural sciences or equivalent

Master’s degree in natural sciences or equivalent

5 years internal experience (replacement for education level)

Job description

Abbott is seeking a Product Quality Assurance Analyst for the Cardiometabolic and Informatics Business Unit in Manila, Philippines. The role requires analyzing complaints, conducting follow‑up activities, and ensuring adherence to established procedures.

Responsibilities include complying with quality policies, investigating and closing complaints, responding to inquiries, and performing data analysis to identify trends, while maintaining GMP/ISO13485 standards.