Quality Analyst - Retirement Services (Cebu) | Onsite

Tasq Staffing Solutions; Compostela; On-site; PHP 30,000 - 45,000; Full time

Job summary

Tasq Staffing Solutions in Cebu City, Philippines, is hiring a Quality Analyst for Retirement Services. This onsite role focuses on maintaining process quality and timely feedback within the retirement services team.

You will oversee transactions, collaborate with operations and training, and participate in calibration sessions to uphold standard workflows and improve agent performance. Candidates should have at least 1 year QA experience and 2 years in retirement services, with a minimum

Qualifications

• Required Educational Attainment: With minimum of 2 years of College Education (No back subjects)

Responsibilities

• Oversee transactions in accordance with established process guidelines.
• Deliver timely feedback based on specific events and regular intervals.
• Collaborate with the operations and training teams to pinpoint training requirements for agents and identify process-level challenges to enhance overall performance.
• Engage in team meetings and share insights on quality performance metrics within the process.
• Facilitate calibration sessions with input from the operations and training teams to ensure consistent adherence to process workflows.
• Introduce new team members to the process and clarify the role of the quality function within it.

Education

College Education

Job description

Quality Analyst - Retirement Services (Cebu) | Onsite

Company: Tasq Staffing Solutions

Job Type: Full Time

Location: Cebu City, Philippines

Work Setup: Onsite (Cebu)

Function: Quality Excellence

Required Educational Attainment:

• With minimum of 2 years of College Education (No back subjects)

Required Experience:

• At least 1 year experience as a QA/Quality Analyst plus 2 years Retirement Services (required) preferably retirement services in the same role

Responsibilities:

• Oversee transactions in accordance with established process guidelines.
• Deliver timely feedback based on specific events and regular intervals.
• Collaborate with the operations and training teams to pinpoint training requirements for agents and identify process-level challenges to enhance overall performance.
• Engage in team meetings and share insights on quality performance metrics within the process.
• Facilitate calibration sessions with input from the operations and training teams to ensure consistent adherence to process workflows.
• Introduce new team members to the process and clarify the role of the quality function within it.