Quality Analyst, CapCut - Trust & Safety

Bytedance; Pateros; On-site; PHP 400,000 - 600,000; Full time

Job summary

ByteDance is seeking a Quality Operations professional to support GenAI and Emerging Products. You will analyze moderation quality, help refine inspection standards, and ensure policy alignment across teams.

This role requires collaboration with global partners in Tagalog and English, and a solid understanding of AI safety and content trends. The team focuses on safeguarding user experiences and maintaining a safe environment across ByteDance platforms, including TikTok and other products, with

Qualifications

• 2 years of QA or quality operations experience in content safety.
• Proficiency in Tagalog and English to collaborate with global partners.
• Good understanding of generative AI, online safety, and content trends.

Responsibilities

• Analyze errors in platform/moderation quality and provide feedback to the relevant team.
• Help develop quality inspection standards and optimize processes and systems.
• Lead policy cascading, clarification, and calibration sessions for policy understanding.
• Prepare high-level and detailed reports on Market/Site Quality Level metrics.
• Coordinate with Process Delivery, Policy Enforcement, and Content Ops to ensure product safety.

Skills

QA experience

Tagalog & English

GenAI & safety knowledge

Education

Bachelor's degree or higher

Job description

Responsibilities

The GenAI & Emerging Products (GenAI & EP) team in the Quality Operations function is responsible for providing policy as well as quality operations support to a growing list of ByteDance Emerging/AI Products. We evaluate the overall quality of each moderation team or outsourced partners through the analysis of samples extracted from the online moderation queue or applicable quality strategy to ensure platform/app safety for a safe and enjoyable environment for our users as we play a critical role in safeguarding user experiences.

• Perform analysis of errors in platform/moderation quality and feedback to the respective team
• Participate in the development of quality inspection standards and continuously optimize the process and system platform
• Responsible for policy cascading, clarification, and calibration sessions to ensure an accurate understanding of the policy and operations readiness in accordance with responsible product quality delivery
• Provide high-level and detailed reports on the Market/Site Quality Level report
• Coordinate and work closely with Process Delivery, Policy Enforcement, Content Ops to ensure safety of product (if applicable), and other relevant stakeholders to support quality operations-related tasks

Qualifications

Minimum Qualifications:

• 2 years of working experience in the Content Safety industry and at least 1 year of QA experience.
• Proficiency in Tagalog and English is required to collaborate with global partners and key stakeholders based in Tagalog-speaking markets where Tagalog is a primary working language.
• General knowledge of ByteDance's international products.
• Good understanding of generative AI, online safety, privacy, content and market trends, including in-depth understanding of general market lifestyle content, culture and familiarity with the internet usage habits of their users.

Preferred Qualifications:

• Possession of a Bachelor's degree or higher.

Job Information

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Content that this role interacts with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.