Quality Analyst

Dencom Consultancy and Manpower Services; Quezon City; On-site; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Paid Holidays

Job Training

Open Workspace

Job summary

A reputable staffing agency seeks a Recruitment Specialist in Quezon City. The successful candidate will provide technical support for various HCM platforms and troubleshoot issues for clients. Responsibilities include resolving technical concerns, assisting users, and documenting solutions. Candidates must hold a diploma and have 1-3 years of relevant experience. The role offers an on-site work environment and includes benefits like a performance bonus and job training.

Qualifications

• 1-3 years of experience in a technical support role.
• Experience with HCM platforms is a plus.
• Strong problem-solving and documentation skills.

Responsibilities

• Provide technical support for HCM platforms.
• Resolve technical concerns related to accounts and payroll.
• Assist users with configuration and navigation.
• Document issues, solutions and steps in knowledge bases and ticketing systems
• Collaborate with cross-functional teams to escalate and resolve complex system issues

Skills

Technical support

Troubleshooting HCM platforms

System navigation assistance

Documentation of technical issues

Education

Diploma

Tools

Workday

Kronos

Paychex

ADP

SAP

Oracle

Sage

Job description

Dencom Consultancy and Manpower Services

On-site - Quezon City 1-3 Yrs Exp Diploma Full-time

Recruitment Specialist Dencom Consultancy and Manpower Services

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus

Government Mandated Benefits

Paid Holidays

Open Workspace

Professional Development

Job Training

Responsibilities

• Provide technical support and troubleshoot issues related to HCM platforms such as Workday, Kronos, Paychex, ADP, SAP, Oracle, and Sage for end-users and clients.
• Resolve system, account, and payroll-related technical concerns while ensuring timely ticket resolution and service level agreement (SLA) compliance.
• Assist users with system navigation, configuration issues, data validation, and functional usage of HCM applications.
• Document technical issues, solutions, and troubleshooting steps in knowledge bases and support tracking systems.
• Collaborate with cross-functional technical and support teams to elevate and resolve complex system and application issues.