Quality Analyst

Dencom Consultancy & Manpower Services; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A consulting firm is seeking a detail-oriented Quality Analyst to provide technical support for HCM (Human Capital Management) accounts in Quezon City. The ideal candidate has at least 2 years of experience in quality analysis or technical support, particularly with HCM platforms like Workday and SAP. Excellent communication skills are essential, and the role requires onsite work during the graveyard shift. Immediate start is preferred.

Qualifications

• Minimum 2 years of experience as a Quality Analyst or in technical support for HCM accounts.
• Hands-on experience supporting HCM platforms.
• Excellent English communication skills, verbal and written.

Responsibilities

• Provide technical support for HCM systems.
• Monitor and ensure quality of support interactions.
• Document processes and solutions accurately.
• Identify trends in technical issues and propose improvements.
• Collaborate with the support team to maintain customer satisfaction.

Skills

Analytical skills

Communication skills

Technical support experience

Tools

Workday

Kronos

Paychex

ADP

SAP

Oracle

Sage

Job description

We are looking for a detail-oriented Quality Analyst to provide technical support for HCM (Human Capital Management) accounts, ensuring high-quality service delivery. The ideal candidate has hands‑on experience with HCM platforms, strong analytical skills, and excellent communication abilities.

Key Responsibilities

• Provide technical support for HCM systems such as Workday, Kronos, Paychex, ADP, SAP, Oracle, Sage.
• Monitor and ensure quality of support interactions in accordance with company standards.
• Document processes, solutions, and technical guidance accurately.
• Identify trends in technical issues and propose improvements.
• Collaborate with the support team to maintain high levels of customer satisfaction.

Qualifications

• Minimum 2 years of solid experience as a Quality Analyst or in technical support for HCM accounts.
• Hands‑on experience supporting HCM platforms.
• Excellent English communication skills, verbal and written.
• Willing to work onsite in Eastwood during the graveyard shift.
• Able to start immediately.