Operations Manager

Dencom Consultancy and Manpower Services; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Paid Holidays

Open Workspace

Job summary

A manpower consultancy firm in Quezon City is seeking a Recruitment Specialist to provide leadership and manage teams across various programs. The ideal candidate will have 3-5 years of experience, a bachelor's degree, and a strong background in performance management and client engagement. Responsibilities include driving quality excellence, managing operational frameworks, and leading account launches. This full-time role offers competitive benefits, including commissions and performance bonuses.

Qualifications

• 3-5 years of experience in a relevant field.
• Ability to drive performance and manage teams effectively.
• Experience in leading operational frameworks and client engagements.

Responsibilities

• Provide strategic and operational leadership for organizational planning.
• Drive performance and quality by managing teams to meet KPIs.
• Lead account launches and stabilize operations.
• Design and implement operational frameworks and continuous improvement initiatives.
• Manage complex client engagements and strengthen stakeholder relationships.

Skills

Strategic leadership

Performance management

Client engagement

Cross-functional execution

Education

Bachelor's Degree

Job description

Dencom Consultancy and Manpower Services

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-time

Recruitment Specialist Dencom Consultancy and Manpower Services

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus

Government Mandated Benefits

Paid Holidays

Open Workspace

• Provide strategic and operational leadership by contributing to organizational planning, leading multiple programs/LOBs, owning P&L, and serving as site point-of-contact to ensure business continuity.
• Drive performance and quality excellence by managing Associate Managers, Team Leads, and Associates to meet SLAs/KPIs, implementing governance, reporting, escalation models, and ensuring high-quality deliverables.
• Lead account launches and stabilization by owning readiness planning, including hiring waves, WFM staffing, nesting strategy, TTT, IT readiness, and cross-functional execution.
• Design and implement operational frameworks such as SOPs, workflows, risk mitigation plans, performance metrics, client calibration rituals, and continuous improvement initiatives.
• Manage complex client engagements and business solutions while strengthening cross-team efficiency, stakeholder relationships, and executing leadership-directed initiatives.