QSCH Officer

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.); Parañaque; On-site; PHP 350,000 - 550,000; Full time

Job summary

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.) is seeking a QSCH-focused professional to help enhance quality, service, cleanliness, and hospitality across stores. You will monitor QSCH programs, assist in data analysis, and drive corrective actions.

Responsibilities include conducting audits, implementing best practices, coordinating with systems and training teams, and supporting recognition programs to sustain high standards.

Responsibilities

• Monitor the effectiveness and capability of QSCH programs and procedures.
• Assist QSCH Manager in reports and analyzing significant QSCH data to support management decision-making.
• Act promptly on key findings and critical issues identified through QSCH Evaluation Audits.
• Apply the Quick Resolution procedure and follow up with concerned departments to ensure completion of corrective actions.
• Assist in ensuring that Back-of-House processes consistently produce quality products.
• Conduct equipment testing and troubleshooting for new and renovated stores prior to opening.
• Conduct QSCH audits to reinforce compliance with established procedures and identify best practices or processes requiring improvement.
• Coordinate with the Systems Department in replicating best practices and addressing misaligned processes.
• Provide critical findings from QSCH Evaluation Audits and Mystery Guest Ratings to the QSCH Manager.
• Assist in conducting QSCH Summons for bottom-rated stores and reinforce compliance with QSCH standards.
• Identify root causes of non-conformance and facilitate problem-solving sessions with concerned stores.
• Assist stores in developing action plans to prevent recurring issues.
• Support rewards and recognition programs and major QSCH events, including program conceptualization, budgeting, resource mobilization, project team leadership, and feedback gathering.
• Develop corrective actions for recurring issues, including internal guest complaints.
• Recommend preventive actions to minimize potential problems.
• Assist the QSCH Manager in improving internal processes and facilitating complaint resolution without the need for legal intervention.
• Assist in training and certification of personnel involved in implementing and monitoring QSCH policies, in coordination with the Training Department.
• Facilitate calibration with Store Operations to ensure consistent understanding and implementation of QSCH standards.
• Conduct consultations and communicate audit findings within the required timeline.

Job description

To ensure the continuous improvement of QSCH (Quality, Service, Cleanliness, and Hospitality) standards embedded in the company’s core business, maintaining a competitive edge in delivering high-quality products and services that create a “WOW” guest experience through systems enhancement and program development.

Key Responsibilities

1. Systems Development

• Monitor the effectiveness and capability of QSCH programs and procedures.
• Assist the QSCH Manager in preparing reports and analyzing significant QSCH data to support management decision-making.
• Act promptly on key findings and critical issues identified through QSCH Evaluation Audits.
• Apply the Quick Resolution procedure and follow up with concerned departments to ensure completion of corrective actions.
• Assist in ensuring that Back-of-House processes consistently produce quality products.
• Conduct equipment testing and troubleshooting for new and renovated stores prior to opening.

2. QSCH and Restaurant Management Program Implementation

• Conduct QSCH audits to reinforce compliance with established procedures and identify best practices or processes requiring improvement.
• Coordinate with the Systems Department in replicating best practices and addressing misaligned processes.
• Provide critical findings from QSCH Evaluation Audits and Mystery Guest Ratings to the QSCH Manager.
• Assist in conducting QSCH Summons for bottom-rated stores and reinforce compliance with QSCH standards.
• Identify root causes of non-conformance and facilitate problem-solving sessions with concerned stores.
• Assist stores in developing action plans to prevent recurring issues.
• Support rewards and recognition programs and major QSCH events, including program conceptualization, budgeting, resource mobilization, project team leadership, and feedback gathering.

3. Standards Development

• Develop corrective actions for recurring issues, including internal guest complaints.
• Recommend preventive actions to minimize potential problems.
• Assist the QSCH Manager in improving internal processes and facilitating complaint resolution without the need for legal intervention.
• Assist in training and certification of personnel involved in implementing and monitoring QSCH policies, in coordination with the Training Department.
• Facilitate calibration with Store Operations to ensure consistent understanding and implementation of QSCH standards.
• Conduct consultations and communicate audit findings within the required timeline.