QC Hub Coordinator

Victory Christian International School; Taguig; On-site; PHP 201,000 - 312,000; Full time

Job summary

An educational institution in the Philippines is seeking a Receptionist to assist in various customer service roles including admissions, records, and billing. The role entails handling customer inquiries and concerns, providing administrative support, and coordinating logistics for hub activities. Ideal for fresh graduates, this position requires onsite work five days a week from Monday to Saturday, ensuring support for operational functions and events within the school.

Qualifications

• Acknowledge customer complaints and provide initial resolution.
• Serve as Admissions Officers for processing enrollment.
• Assist with events and administrative support for operations.

Responsibilities

• Serve as the main receptionist at the QC hub.
• Handle customer complaints and follow escalation processes.
• Maximize hub utilization by organizing enrichment activities.
• Process enrollment and respond to admissions concerns as Admissions Officers.
• Provide administrative support for QC operations and online classes.

Job description

Responsibilities

• Serve as the main receptionist at the QC hub, assisting customers end-to-end, including but not limited to Admissions, Records, Learning Plus, and Billing.
• Acknowledge customer complaints, provide initial resolution, and properly follow the escalation process as needed (Admissions, Records, LP, and Billing).
• Handle the tickets of customers from the BGC hub and coordinate with the stakeholders.
• Serve as Admissions Officers in processing enrollment and attending to admissions concerns of families (Admissions)
• Provide administrative support for QC operations (e.g. service requests, events setup, venue booking, Homeschool Hybrid) and online classes (e.g. LP classes).
• Maximize hub utilization through activities such as enrichment classes, workshops, and other programs/activities related to that.
• Work will be done onsite five (5) days a week from Monday to Saturday.
• Assist with other HG events (e.g. commencements, family days, purity ball, etc.)
• Other responsibilities that may be assigned from time to time.
• Drive enrichment activities such as classes, workshops, and other programs/activities related to that.
• Open for Fresh Graduates