Bacolod Hub Service Officer

Victory Christian International School; Negros Oriental; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Bereavement Leave

Maternity & Paternity Leave

Parental Leave

Sick Leave

Vacation Leave

Wedding Leave

Job summary

An educational institution located in Negros Oriental is seeking an HR Officer to oversee hub operations and manage the admissions process for families. The role entails ensuring a seamless family experience, coordinating with various stakeholders, and supervising onsite personnel. Ideal candidates should have excellent customer service skills, attention to detail, and the ability to manage compliance with standard operating procedures. This position offers various professional development and work-life balance benefits including leave options.

Responsibilities

• Manage hub operations and the admissions process for families.
• Coordinate and collaborate with stakeholders related to the Hub.
• Supervise onsite work of Services Officer and Maintenance Personnel.
• Assist customers with inquiries about services and admissions.
• Implement compliance with operating procedures.
• Manage petty cash for the Hub.
• Oversee service requests and supplies for the Hub.
• Assist with procurement and permit processing.
• Ensure timely payment requests and settlements.
• Organize and drive enrichment activities such as classes and workshops.
• Coordinate with Regional Office stakeholders to resolve operational issues.

Job description

Job Description

Professional Development

Bereavement Leave, Maternity & Paternity Leave, Parental Leave, Sick Leave, Vacation Leave, Wedding Leave

Work-Life Balance

Oversee and manage hub operations and the entire admissions process for families, ensuring a seamless and exceptional family experience.

Key Responsibilities

1. Hub Operations Management:
   • Report to the Service Excellence Director regarding Hub operations.
   • Coordinate and collaborate with various stakeholders related to the Hub.
   • Supervise onsite work of the Services Officer and Maintenance Personnel at the Hub.
   • Assist customers with inquiries about HG services and manage the inquiry and admissions process as needed.
   • Implement and enforce compliance with standard operating procedures and governance structures for monitoring and control.
   • Manage the operational petty cash for the Hub.
   • Oversee service requests, assets, and supplies for the Hub.
   • Assist the Facilities Team with Hub-related procurement and permit processing.
   • Ensure that all payments related to the Hub are requested and settled promptly per SOP.
   • Organize and drive HG enrichment activities such as classes, workshops, and other related programs.
   • Coordinate closely with stakeholders in the Regional Office to address and resolve operational issues.
2. Enrollment and CRM Management:
   • Review enrollment applications based on the organization’s standard admissions policies.
   • Assist enrolling families with concerns related to the enrollment process, requirements, and fees.
   • Address and resolve billing concerns for enrolling families and follow through until enrollment is completed.
   • Coordinate with relevant teams and departments (Learn, Records, hubs, etc.) to ensure the completion of enrollment.
   • Follow up on pending requirements for enrolled students.
   • Update academic details and other relevant information in the CRM system.
3. Family Experience:
   • Ensure excellent customer service levels are achieved and sustained.
   • Monitor customer satisfaction data to ensure compliance with the organization’s quality standards.
   • Recommend solutions to resolve customer concerns.
   • Escalate complaints following the established escalation process when necessary.

Victory Christian International School

HR Officer