QA Technician - Operations (Failure Analysis)

Asurion; Calamba; On-site; PHP 320,000 - 450,000; Full time

Job summary

Asurion in Laguna, Philippines is seeking a QA Technician - Operations to execute parts and product qualification tests ensuring OEM conformance. You will perform failure analysis, generate reports, and support cross-functional teams to drive containment and corrective actions.

The role involves reliability testing, metrology development, and maintaining calibration and lab equipment. A diploma or engineering degree with 2+ years in mobile device repair/manufacturing is preferred.

Qualifications

• Graduate/undergraduate of an Engineering course or at least diploma in Electronics or vocational course
• Experience in mobile device repair or manufacturing environments preferred
• Lean or Six Sigma exposure is a plus

Responsibilities

• Executes qualification tests for parts and products to ensure OEM conformance.
• Performs root cause analysis and generates failure reports within required timelines.
• Performs reliability testing using diagnostic tools and equipment.
• Maintains qualification database and calibration/maintenance of lab instruments.
• Supports metrology development, test plans, and improvements in quality processes.

Skills

Continuous Improvement

Quality Manufacturing

Problem Solving

Mobile Testing

Manufacturing Diagnostics

Mobile Communications

Quality Standards

Non-conforming Handling

Technical Writing

Education

Engineering degree

Diploma in Electronics

Job description

Position Overview

QA Technician - Operations

JOB CODE

PHL5066

JOB PROFILE NAME (Title)

QA Technician - Operations

MANAGEMENT LEVEL

9

Staff

DISCIPLINE

REPORTS TO FSLA CLASSIFICATION

Pay Rate Type:

Salary

The Quality Technician executes the qualification test plan of parts and product to ensure its conformance and comparability to OEM. He/she performs the needed root cause identification through methodical failure analysis approach to eliminate quality excursion from incoming, in-process or external product non-conformities. This role executes both parts and product reliability test procedures.

Essential Job Skills/Duties

• Executes parts qualification and assessment procedure, process, and system requirements.
• Performs failure analysis procedure and generates report within the required turn-around time.
• Performs reliability testing, measurement and diagnostic utilizing applicable diagnostics and measurement tools and equipment.
• Generates failure analysis, parts qualification and reliability and assessment reports.
• Presents the result of failure analysis and other diagnostic results within the department in support of the cross functional team in generating containment, corrective, preventive and sustainable action plan for yield and quality improvement.
• Participates in the development of product specifications, characterizations, acceptance criteria and disposition from handling of non-conformances process and new business programs.
• Maintains parts qualification database reports and lessons learning.
• Monitors the inventory of calibration and maintenance of laboratory equipment, tools, and jigs.
• Supports the Quality Engineer on the development of metrology, methodology, test plan, innovations, and failure analysis.
• Participates in the cross functional committee meetings/collaboration together with the Quality Engineer
• Initiate and /or supports projects and bright ideas which drives continuous improvement.
• Executes, contributes to, and participates in 5S activities within assigned station/area
• Adheres to Asurion Handbook and the Rules of Corrective Discipline
• Perform other duties as maybe assigned by immediate superior.

Required Technical Skills

• Continuous Improvement
• Quality Manufacturing
• Problem Solving and Decision Making– PDCA, DMAIC, 8D, 7QC Tools (Why Why, Fishbone, Shainin DOE)
• Mobile Testing, Repair and Troubleshooting
• Manufacturing Diagnostic
• Mobile Communications Technology
• Quality Standards and Quality Systems
• System for Handling of Non-conforming
• Technical Writing, Presentation and Communication Skills

Required Soft/Leadership Skills

• Strong attention to detail and accuracy.
• Clear, concise written communication.
• Collaborative approach with operations.
• Time management in fast-paced environments.
• Objective decision-making under pressure.

Required Education & Experience

• Graduate/undergraduate of an Engineering course or at least diploma course in Electronics or of any Technical or Vocational course or equivalent to a relevant work experience

Preferred Education & Experience

• Preferably with Industrial experience of at least 2 years of relevant work experience in mobile device repair or in similar manufacturing set up.
• Lean or Six Sigma exposure.

Supervisory Responsibilities

• No direct reports; may train peers.