QA Team Lead – Data-Driven Onsite Leader (Clark Night Shift)

Hammerjack Pty Ltd; Philippines; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a QA Leader to drive stakeholder engagement, calibration sessions, and structured change management for a BPO environment. The role emphasizes data analytics, reporting, and sampling plans to improve quality and efficiency.

You will manage a team of Quality Analysts/Specialists onsite in Clark, working a PST night shift with flexibility for demand-driven schedule adjustments. COPC or Lean Six Sigma knowledge is highly valued.

Qualifications

• Leadership of QA in a BPO environment.
• Advanced data organization and visualization skills.
• Willingness to work onsite in Clark on PST night shift.
• COPC certification or Lean Six Sigma Yellow Belt is a plus.

Responsibilities

• Stakeholder management & calibration with internal and client partners.
• Design and implement data-driven sampling and monitoring plans.
• Lead, empower and develop a QA team; ensure delivery against deadlines.

Skills

Quality leadership

Stakeholder management

Data analysis

Team leadership

Communication

Education

COPC certification

Lean Six Sigma Yellow Belt

Tools

MS Excel

Google Sheets

PowerPoint

Google Slides

Job description

Hammerjack Pty Ltd is seeking a QA Leader to drive stakeholder engagement, calibration sessions, and structured change management for a BPO environment. The role emphasizes data analytics, reporting, and sampling plans to improve quality and efficiency.

You will manage a team of Quality Analysts/Specialists onsite in Clark, working a PST night shift with flexibility for demand-driven schedule adjustments. COPC or Lean Six Sigma knowledge is highly valued.