Quality Assurance Manager

iOPEX Technologies Philippines Inc.; Taguig; In loco; PHP 900.000 - 1.300.000; Tempo pieno

Vantaggi offerti da questo lavoro

HMO coverage

Annual salary reviews & increases

Night differential pay

Two rest days per week

Weekly learning sessions

Descrizione del lavoro

iOPEX Technologies Philippines Inc. is seeking a QA Manager to lead our QA team in a fast-paced BPO environment. You will use data-driven insights to drive improvements, conduct audits, and develop policies for continuous quality enhancement.

The role requires coordinating with Operations and Training to ensure client satisfaction and compliant deliverables. The successful candidate will mentor QA staff, manage audits, and report trends while maintaining cost efficiency and strong stakeholder

Competenze

• Minimum 3 years of experience as a QA Manager in a BPO setup.
• Excellent communication and presentation skills.
• Proficient in performance data management and analysis.

Mansioni

• Direct manage QA staff and ensure adherence to QA protocols.
• Serve as the point of contact for all QA-related queries.
• Train and develop quality staff to meet client expectations while controlling costs.
• Confirm and manage compliance with client audit processes.
• Oversee on-time deliverables as per SLAs.
• Collaborate with Operations and Training to drive quality improvements.
• Prepare reports and discuss quality trends with support groups.
• Analyze quality data and summarize findings.
• Escalate stakeholder issues to ensure satisfaction.

Conoscenze

Leadership

Quality Assurance

Data analysis

Communication

BPO knowledge

Formazione

Six Sigma Certification (preferred)

Strumenti

MS Excel

Quality Management System

Descrizione del lavoro

Job Description

We are hiring for passionate and talented QA Manager for our awesome team!

As QA Manager , you will leverage your analytical skills to create a metric-driven determination of our successes. You will identify opportunities for improvement and help develop impactful and measurable action plans to address these. You will also take the lead in conducting quality audits, report on findings, and propose new systems and policies for continuous improvement.

Responsibilities

• Direct manage Quality Assurance staff and ensure employees follow the company’s quality assurance protocol
• Serve as point of contact for all QA related queries
• Responsible for training and development of quality department employees to fulfil client expectations while managing cost.
• Responsible for confirming and managing compliance with client auditing processes
• Manages and oversees timely completion of deliverables as required by the Service Level Agreement
• Partner with Operations and Training teams to provide quality-related information and assist in driving quality improvement initiatives which ensure consistent delivery of services to all clients.
• Prepare reports, interact with Operations and support groups regarding quality improvement
• Prepares quality documentation and reports by collecting, analysing, and summarising information and trends.
• Handle stakeholder escalation to ensure satisfaction, and act as interface between team and management

Qualifications

• Should have at least 3 years of experience as a Quality Assurance Manager on a BPO set up
• Excellent communication and presentation skills
• Knowledgeable in performance data management and analysis

Six Sigma Experience/certification Is Preferred

• Data analytics advance root cause analysis
• Exceptional leadership skills and great eye for detail
• Ability to teach and mentor
• Must be willing to work on a pre-dominantly night/shifting schedules at Bonifacio Global City, Taguig City

Other Info

• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

Why You’ll Love Working with Us

At iOPEX, we don’t just offer jobs—we help you grow a career you’ll love

Here’s What’s Waiting For You

• Competitive pay that values your skills
• Fun employee activities to keep things exciting
• Stable career with strong, long-term accounts
• Weekly learning sessions to level up your skills
• Fast career growth with clear paths to move up
• Easy-to-reach office location
• HMO coverage for your health & peace of mind
• Leave credits (with conversion options!)
• Night differential pay for eligible shifts
• Annual reviews & salary increases
• Two guaranteed rest days every weekMost importantly, you’ll be part of a people-first team where collaboration, growth, and good vibes are part of everyday work life.