QA Manager: Lead Quality & Lean Six Sigma Initiatives

W. R. Grace; Muntinlupa; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

14th Month Pay

HMO coverage for employees

LinkedIn Learning Access

Performance Incentive Program

Educational Assistance

Job summary

Grace Global Business Services (GBS) Manila is seeking a Quality Manager to lead the quality assurance function across multiple programs. The role focuses on driving continuous improvement, managing quality teams, and partnering with operations to enhance customer experience and business performance.

Responsibilities include setting quality standards, mentoring QA staff, monitoring metrics, and presenting insights to senior leadership.

Qualifications

• Certified Lean Six Sigma Blackbelt or Master Blackbelt
• Familiarity with 7 QC Tools
• Strong communication skills, verbal and written
• Experience in QA leadership and process improvement

Responsibilities

• Lead and mentor QA teams across programs.
• Develop and implement quality standards, policies, and procedures.
• Monitor KPIs, SLAs, and quality metrics; conduct audits and RCA.
• Act as primary QA contact with clients and stakeholders.
• Drive Lean Six Sigma and process improvement initiatives.

Skills

Lean Six Sigma

Quality Assurance

KPI Monitoring

Audit & Root Cause

Tools

Microsoft Office

Job description

Grace Global Business Services (GBS) Manila is seeking a Quality Manager to lead the quality assurance function across multiple programs. The role focuses on driving continuous improvement, managing quality teams, and partnering with operations to enhance customer experience and business performance.

Responsibilities include setting quality standards, mentoring QA staff, monitoring metrics, and presenting insights to senior leadership.