QA Lead (with Insurance Industry Background)

NCS Philippines; Makati; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

NCS Philippines is seeking an experienced QA Lead with Insurance Industry background to oversee a QA team in Makati City. The role focuses on leading QA efforts for insurance software, developing testing strategies, and ensuring adherence to regulatory standards.

You will drive automation initiatives, collaborate with product and engineering teams, and report on quality metrics to senior management. The ideal candidate brings 8–10 years in QA with at least 5 in insurance, strong leadership, and

Qualifications

• 8–10 years in quality assurance with at least 5 years in the insurance industry.
• Proven leadership experience managing QA teams and driving continuous improvement.
• Expertise in insurance processes, regulations, underwriting, claims, and policy administration.
• Knowledge of automation frameworks and testing best practices across complex systems.

Responsibilities

• Lead and manage a QA team, provide mentorship and performance guidance.
• Develop QA strategies tailored to insurance requirements and compliance standards.
• Design and execute test plans, cases, and automation frameworks for insurance software.
• Collaborate with product managers, developers, and stakeholders to identify quality risks.
• Establish quality metrics, KPIs, and reporting to track testing progress and product quality.
• Ensure compliance with insurance regulations, data security, and quality standards.
• Oversee QA tools selection and implementation to improve testing efficiency.
• Perform root cause analysis and drive continuous improvement initiatives.
• Manage test environments in coordination with infrastructure teams.
• Provide executive-level status reports on quality, risks, and mitigations.

Skills

QA Leadership

Insurance Domain

Test Automation

SDLC & Agile

Test Management

Stakeholder Communication

Risk & Compliance

Tools

Selenium

TestNG

Cucumber

JIRA

TestRail

Job description

Company Overview:

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

About the role:

We are seeking an experienced QA Lead with Insurance Industry Background to join our Quality Assurance team at NCS Philippines. This is a full-time position based in Makati City, Metro Manila. In this strategic leadership role, you will oversee quality assurance operations, lead a team of QA professionals, and ensure the delivery of high-quality solutions for our insurance sector clients. Your expertise in both quality assurance methodologies and the insurance industry will be instrumental in driving excellence across our testing initiatives and maintaining the highest standards of product quality.

Key responsibilities:

• Lead and manage a team of QA engineers and testers, providing mentorship, guidance, and performance management to ensure optimal team productivity and professional development
• Develop and implement comprehensive quality assurance strategies tailored to insurance industry requirements and compliance standards
• Design and execute test plans, test cases, and automation frameworks for complex insurance software systems and applications
• Collaborate with product managers, developers, and business stakeholders to understand requirements and identify quality risks specific to insurance operations
• Establish quality metrics, KPIs, and reporting mechanisms to track testing progress and product quality
• Ensure compliance with insurance industry regulations, data security requirements, and quality standards throughout the testing lifecycle
• Oversee the selection and implementation of quality assurance tools and technologies to enhance testing efficiency
• Conduct root cause analysis of defects and drive continuous improvement initiatives within the QA function
• Manage test environments and coordinate with infrastructure teams to ensure optimal testing conditions
• Provide executive-level reporting on quality status, risks, and mitigation strategies to senior management

What we're looking for:

• Minimum 8–10 years of experience in quality assurance, with at least 5 years working specifically in the insurance industry
• Proven leadership experience managing QA teams of varying sizes and fostering a culture of quality and continuous improvement
• Strong knowledge of insurance business processes, products, and regulatory requirements (e.g., underwriting, claims processing, policy administration)
• Expertise in test automation frameworks and tools (e.g., Selenium, TestNG, Cucumber, or similar)
• Proficiency in manual and automated testing methodologies, including functional, regression, performance, and security testing
• Solid understanding of Software Development Life Cycle (SDLC) and Agile/Scrum methodologies
• Experience with defect tracking and test management tools (e.g., JIRA, TestRail, or equivalent)
• Knowledge of data security, privacy regulations, and compliance standards relevant to the insurance sector
• Excellent communication and stakeholder management skills with the ability to articulate technical concepts to non-technical audiences
• Strong problem-solving abilities and attention to detail
• Relevant certifications such as ISTQB, CSTE, or similar QA credentials are highly desirable