QA Lead

MicroSourcing International; Manila; Hybrid; PHP 1,800,000 - 3,600,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing seeks a Quality Assurance Lead to oversee QA across multiple projects within our Customer Success organization. You will plan, prioritize, and balance workloads while defining QA strategies and test plans for complex projects.

You will mentor QA staff, drive root-cause analysis in defect triage, and coordinate with cross-functional teams to ensure quality and timely delivery in a hybrid, night-shift environment.

Qualifications

• 10+ years of progressive experience in Software Quality Assurance, including both manual and automated testing.
• Proven experience leading QA teams and managing multiple concurrent projects.
• Expertise in functional, regression, integration, and performance testing.
• Proficiency in XML, HTML, JavaScript, VB, C#, and Python scripting.

Responsibilities

• Oversee and coordinate all quality assurance activities across multiple projects within the Customer Success organization.
• Plan and manage QA activities, including task prioritization, workload balancing, and ensuring optimal team utilization.
• Define and execute QA strategies, testing approaches, and comprehensive test plans for all levels of project complexity.
• Mentor and develop QA team members, providing day-to-day guidance and fostering a culture of accountability and continuous learning.
• Lead defect triage sessions, providing root cause analysis and facilitating resolution in coordination with cross-functional teams.

Skills

QA Leadership

Automation

Manual Testing

Scripting

Cross-functional

Education

Bachelor's degree

Tools

Jira

Selenium

Postman

ALM

Job description

Discover your 100% YOU with MicroSourcing!

Position: Quality Assurance Lead

Location: GCS Corporate Tower, Bonifacio Global City, Taguig

Work setup & shift: Hybrid (3 days WFH, 2 days onsite) | Night shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

• Oversee and coordinate all quality assurance activities across multiple projects within the Customer Success organization.
• Plan and manage QA activities, including task prioritization, workload balancing, and ensuring optimal team utilization.
• Define and execute QA strategies, testing approaches, and comprehensive test plans for all levels of project complexity.
• Mentor and develop QA team members, providing day-to-day guidance and fostering a culture of accountability and continuous learning.
• Lead defect triage sessions, providing root cause analysis and facilitating resolution in coordination with cross-functional teams.

What You Need

• Experience Requirements
• The role is not strictly 10 yrs but would be a BIG plus if they have collective 10 yrs but they are accepting at least 5–10 years of experience.
• The team is evaluating the candidate’s overall/collective experience rather than focusing solely on the number of years.
• US healthcare experience is a strong advantage as it is considered a niche skill set and may command a higher level of expertise.
• However, direct US healthcare experience is not mandatory. Candidates from other industries may still be considered if they possess the required leadership, AI, automation, and problem‑solving capabilities.
• Leadership / Lead Experience
• Lead-level experience is important/required for the position.
• The team is looking for candidates who have demonstrated actual leadership, ownership, and the ability to drive initiatives or projects.
• The role is not intended for someone who is purely an individual contributor without leadership exposure.
• AI, Automation & Forward-Thinking Mindset

The Ideal Candidate Should

• Have experience or exposure to AI and automation.
• Be forward-thinking and interested in emerging technologies.
• Look for ways to improve efficiency rather than simply follow existing processes.
• Be comfortable identifying inefficiencies and proposing solutions.
• Demonstrate a futuristic and innovative mindset toward processes and technology.
• Be capable of managing multiple priorities.
• Independence & Ownership
• The candidate must be independent and proactive.
• They should be able to take ownership of projects and move initiatives forward with appropriate guidance.
• The expectation is for someone who can identify problems and come up with proposed solutions, rather than waiting for instructions.
• The candidate will have the autonomy to run projects while working closely with the Senior Manager.
• Communication & Team Fit
• Strong collaboration and the ability to work cross-functionally are important.
• The team values transparency and honesty, particularly when discussing important issues or challenges.
• Candidates should demonstrate genuine communication and critical thinking.
• Candidates who appear overly scripted or simply provide rehearsed answers are viewed negatively.
• The ideal candidate should be able to communicate their thoughts naturally and demonstrate sound judgment based on actual experience.

Non-negotiables

• 10+ years of progressive experience in Software Quality Assurance, including both manual and automated testing.
• Proven experience leading QA teams and managing multiple concurrent projects.
• Expertise in functional, regression, integration, and performance testing.
• Proficiency in XML, HTML, JavaScript, VB, C#, and Python scripting.

Preferred Skills/expertise

• Certifications: ISTQB, CAST, SMSQ, or AWS Cloud Practitioner.
• Prior experience in the Healthcare IT industry.
• Experience with automation and performance testing tools.
• Familiarity with QA processes, methodologies (e.g., Agile, Waterfall), and test tools such as Jira, Selenium, Postman, or ALM.
• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent professional experience).

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply