QA Analyst

4707 Unilever RFM Ice Cream, Inc.; Mangahan; On-site; PHP 400,000 - 700,000; Full time

Benefits offered by this job

Market-competitive pay and performance

Flexible ways of working

Health and wellbeing support

Job summary

The Magnum Ice Cream Company is seeking a Quality Assurance Analyst (Complaints, Analytics and Digitalization) to drive end‑to‑end consumer complaint management, QA release, and data‑driven quality reporting at our site.

Role focuses on translating data into insights, leading digitalization of QA processes, and ensuring compliance through CAPA and robust documentation. Collaboration across QA, Production, and Supply Chain is key.

Qualifications

• Bachelor’s degree in Chemistry, Engineering, Food Technology, or a related field.
• 1–3 years of experience in Quality Assurance and/or FMCG manufacturing (preferred).
• Understanding of GMP, HACCP, FSSC, Halal Management Systems.
• Strong analytical skills and data visualization for Quality reporting.
• Proficient in Excel and PowerPoint; Power BI is an advantage.
• Strong documentation discipline and cross‑functional collaboration skills.

Responsibilities

• Consumer Complaints Management: manage intake, investigations, and CAPA tracking with timely closure.
• Finish Goods QA Release for local and export: ensure spec compliance and documentation.
• Quality Reporting, Analytics & Digitalization: build dashboards, automate outputs, and drive digital QA tooling.
• Stock Quality Monitoring: weekly analysis of blocked stocks and containment actions.
• Documentation Management: manage LSD, FGRS, and QA documentation workflow.

Skills

Analytical skills

Data visualization

Cross-functional collaboration

Excel proficiency

Power BI experience

Education

Bachelor’s degree in Chemistry, Engineering, Food Technology, or related field

Tools

Microsoft Excel

Microsoft Power BI

Microsoft PowerPoint

Power BI dashboards

SAP BuildApp

Q‑EWO system

CRQS platform

SAP QI modules

Job description

Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role The Quality Assurance Analyst (Complaints, Analytics and Digitalization) ensures timely, compliant, and data‑driven quality assurance support across the site by (1) facilitating end‑to‑end consumer complaint management and investigations, (2) translating quality and performance data into actionable insights through reporting and analytics, and (3) leading the digitalization of Quality systems, records, and review routines. The role safeguards consumer satisfaction through disciplined root cause analysis and CAPA, strengthens finished goods release and QA documentation governance, and enables faster decision‑making through automated reporting and digital tools.

What you’ll be responsible for

1. Consumer Complaints Management (SU) Serve as the primary QA liaison to the CEC for complaint intake, investigation coordination, response alignment, and timely case closure. Perform tracking, trending, and analysis of SU consumer complaints to identify repeat issues, top defect drivers, and emerging risks. Lead daily escalation of quality‑related complaints to the factory through agreed communication channels, ensuring clear ownership, priority, and turnaround time. Ensure end‑to‑end traceability and documentation for complaint investigations (evidence, analysis, decisions, and actions) to maintain compliance and audit readiness. Issue Q‑EWO documents to trigger CAPA workflows, align action owners and due dates, and track closure and effectiveness. Prepare monthly KPI reports and present clear insights on complaint performance, trend drivers, repeat issues, and CAPA status.
2. Finished Goods QA Release (Local and Export) Execute daily QA release of local and export finished goods against specifications, sampling/inspection requirements, and documentation completeness. Monitor Quality Inspection (QI) stocks, coordinate disposition and release decisions, and drive timely closure to prevent aging and escalation.
3. Quality Reporting, Analytics & Digitalization Develop and maintain standardised Quality Review deck templates (monthly, quarterly and annual) to ensure consistent KPI definitions, visuals and decision tracking. Build and enhance graphs, dashboards and analytics for to support effective monitoring of Quality programs to enable faster performance, risk and loss reviews. Drive digitalization of QA reporting and review routines by simplifying data capture, automating outputs and improving version control through: Excel‑based automated dashboards and trackers Standard PowerPoint visualisation and storytelling templates Power BI dashboards and automated visuals (where applicable) Lead deployment of new digital tools and applications deemed appropriate by the region or local team Translate Quality data into clear actionable insights and recommendations for leadership and cross‑functional teams.

Other Responsibilities

1. Stock Quality Monitoring Perform weekly monitoring and analysis of blocked stocks; coordinate containment and resolution actions across QA, Warehouse, and Production, and report status until closure.
2. Documentation Management Prepare, issue, and track FGRS documents for: Quality defects (process/product‑related) Production damages Warehouse damages Manage LSD documents by receiving and logging submissions, performing completeness checks, and endorsing to the appropriate QA teams for action and filing.

Training & Development Responsibilities

Support delivery of QA training sessions on complaint handling standards, quality requirements, documentation practices, and digital reporting tools. Create and update training materials, visual guides, and quick‑reference manuals to support standard work and tool adoption. Use and maintenance of dashboards and reporting templates KPI Ownership and Monitoring The role contributes to monitoring and delivery of key Quality KPIs, including:

KPI Ownership and Monitoring

• Consumer Complaints Monthly complaint trend KPI (CCPMU, critical complaints)
• Repeat complaints rate / recurrence (by category/defect driver)
• CAPA completion rate (including effectiveness checks)
• Finished Goods Quality Finished goods (FG) release cycle time
• QI stock aging (days in hold, by reason code)
• FGRS issuance and tracking
• Engagement & Capability QBO participation rates
• Training compliance KPIs Ensure KPI dashboards and scorecards are updated on schedule, accurate and aligned to monthly reporting definitions.

Digital Tools Used in the Role

• Microsoft Excel
• Microsoft Power BI
• Microsoft PowerPoint
• Microsoft Teams / SharePoint
• SAP BuildApp
• Internal QA Systems
• Q‑EWO system (complaints, investigations, and CAPA tracking)
• CRQS platform (complaint recording and case management, as applicable)
• SAP QI modules (QI stocks monitoring and disposition tracking)

We’re looking for someone who

1. Bachelor’s degree in Chemistry, Engineering, Food Technology, or a related field
2. 1–3 years of experience in Quality Assurance and/or FMCG manufacturing (preferred)
3. Understanding of GMP, HACCP, FSSC, Halal Management Systems
4. Strong analytic skills, including trend analysis and data visualization for Quality reporting
5. Proficient in Excel and PowerPoint; Power BI is an advantage
6. High attention to detail, with strong documentation discipline and data accuracy
7. Effective written and verbal communication, with strong cross‑functional collaboration skills

What you’ll get

Alongside meaningful work and strong development, we offer a reward package that typically includes Market‑competitive pay and performance related rewards Flexible ways of working Support for health, wellbeing and life outside of work Time off to rest and recharge Ongoing learning and development opportunities.

• Market‑competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end‑to‑end. People who are driven by success to deliver more than we ever thought we could! You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

Roles with real accountability and visible impact

• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.