QA Analyst - Banking Collections & Call Quality

The Knotify Workforces Corp.; Quezon City; Sur place; PHP 300 000 - 600 000; Plein temps

Résumé du poste

The Knotify Workforces Corp. in the Philippines is seeking a detail-oriented Quality Analyst with strong banking collections and QA experience to join our team.

You will review calls, coach agents, and help drive process improvements while applying Six Sigma, Lean, or Kaizen principles.

Candidates with at least two years in banking collections QA and exposure to UK, US, or Australian accounts are encouraged to apply.

Qualifications

• At least 2 years of experience in banking collections operations and Quality Assurance.
• UK, US, or Australian banking collections account exposure.
• Strong call auditing, coaching, and communication skills.
• Basic knowledge of Six Sigma, Lean, or Kaizen.
• Undergraduate or bachelor's degree graduate.

Connaissances

Banking collections

Quality Assurance

Call auditing

Coaching

Communication

Formation

Undergraduate degree

Description du poste

The Knotify Workforces Corp. in the Philippines is seeking a detail-oriented Quality Analyst with strong banking collections and QA experience to join our team.

You will review calls, coach agents, and help drive process improvements while applying Six Sigma, Lean, or Kaizen principles.

Candidates with at least two years in banking collections QA and exposure to UK, US, or Australian accounts are encouraged to apply.