Data Quality Analyst

Recruitify_HR; Quezon; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Joining Bonus of 40K

Job summary

A leading recruitment firm is looking for a Quality Analyst to work onsite in Quezon City. The candidate should have a Bachelor's Degree and at least 2 years of experience in US/UK banking operations and quality assurance in a call center. Responsibilities include auditing calls, conducting root cause analysis, and providing feedback to agents. Additional skills required are strong analytical skills and excellent communication. A joining bonus of 40K is offered.

Qualifications

• Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center or shared services environment.
• 2-4 years of contact center experience in the banking industry.
• Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc.
• Not a job hopper.
• Excellent communication & feedback/coaching skills.
• Not a job hopper.

Responsibilities

• Audit calls/cases, perform root cause analysis.
• Conduct calibration and provide feedback to agents.

Skills

Strong analytical skills

Excellent communication skills

Negotiation skills

Education

Bachelor's Degree

Job description

Job title: Quality Analyst

Account: UK Financial Collections

Work set up: 100% Onsite at Eton Centris, Quezon City

Work shift: Shifting schedules, UK time

Joining Bonus: 40K

Key Responsibilities & Qualifications

Responsibilities:

• Audit calls/cases, perform root cause analysis, conduct calibration, and provide feedback to agents.

Qualifications:

• Bachelor's Degree
• Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center or shared services environment.
• 2-4 Years of contact center experience in the banking industry.
• Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc.
• Excellent communication & feedback/coaching skills.
• Not a job hopper

Skills

• Strong analytical, communication (verbal/written), and negotiation skills.

Process Knowledge

• Understanding of financial regulations and compliance standards.

Additional Good to have

• Exposure to UK banking or collections experience in other verticals