Onsite UK Banking QA Analyst - Data & Call Quality

Recruitify_HR; Quezon City; On-site; PHP 414,348 - 496,307; Full time

Job summary

A recruitment firm is looking for a Quality Analyst for a UK Financial Collections account in Quezon City. The role entails auditing calls, conducting root cause analysis, and providing feedback to agents while ensuring compliance with financial regulations. Candidates should possess a Bachelor's Degree and have a minimum of 2 years’ experience in banking operations along with a solid understanding of quality methodologies. Competitive salary package offered based on experience.,

Qualifications

• Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center.
• 2-4 years of contact center experience in the banking industry.
• Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen.

Responsibilities

• Audit calls/cases and perform root cause analysis.
• Conduct calibration and provide feedback to agents.
• Understand financial regulations and compliance standards.

Skills

Excellent communication skills

Strong analytical skills

Feedback and coaching skills

Negotiation skills

Education

Bachelor's Degree

Job description

A recruitment firm is looking for a Quality Analyst for a UK Financial Collections account in Quezon City. The role entails auditing calls, conducting root cause analysis, and providing feedback to agents while ensuring compliance with financial regulations. Candidates should possess a Bachelor's Degree and have a minimum of 2 years’ experience in banking operations along with a solid understanding of quality methodologies. Competitive salary package offered based on experience.,