Quality Analyst - UK Financial Collections (Quezon City) | Onsite

TASQ Staffing Solutions; Quezon City; On-site; PHP 390,600 - 558,000; Full time

Job summary

A global staffing firm in Quezon City is seeking candidates for a customer service role focused on UK Financial services. Candidates should hold a Bachelor's degree and possess 2 to 4 years of experience in a contact center within the banking industry. Understanding quality methodologies like Six Sigma and having excellent communication skills are essential for this position. The role demands commitment to shifting schedules, aligning with UK time, and ensuring top-notch customer service.

Qualifications

• Minimum of 2 years' work experience in US/UK banking operations and quality assurance.
• 2 to 4 years of contact center experience in the banking industry.
• Good to have: Exposure to UK banking or collections experience.

Skills

Excellent communication

Feedback/coaching skills

Basic understanding of quality methodologies

Education

Graduate of Bachelor's Degree

Job description

Start Date:27-Mar

Type of Support: Voice

Work Arrangement:100% Onsite (Quezon City)

Nature of the Account: UK Financial Customer Service

Shift Schedule | Restdays:Shifting schedules, UK time

Educational Requirement:

• Graduate of Bachelor's Degree

Work Experience:

• Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center or shared services environment
• 2 to4 years of contact center experience in the banking industry
• Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc
• Excellent communication & feedback/coaching skills
• Good to have: Exposure to UK banking or collections experience in other verticals