Pure Nonvoice - Tech Support Specialist

Sapient Global Services; Caloocan; In loco; PHP 254.000 - 304.000; Tempo pieno

Descrizione del lavoro

Sapient Global Services is looking for a dedicated Tech Support Specialist in the Philippines. This one-day hiring process offers a quick path to join our growing team and earn up to 25,000 PHP monthly.

We value clear communicators who thrive in a fast-paced setting and are ready to help customers resolve technical issues. Responsibilities include providing technical support, explaining complex information clearly, and escalating issues when needed to ensure timely resolutions and customer

Competenze

• High school diploma or equivalent required; college coursework in tech preferred.
• No prior experience required.
• Strong communication and interpersonal skills.
• Able to solve problems and make decisions.
• Capable of thriving in a fast-paced environment.

Mansioni

• Provide technical support to customers and resolve technical issues
• Communicate technical information to customers clearly
• Escalate technical issues to internal technical teams for resolution
• Troubleshoot and resolve complex technical problems with customers and internal technical teams
• Ensure timely resolution of technical issues and customer satisfaction
• Maintain accurate records of technical issues and resolutions and provide reports to management.

Conoscenze

Excellent communication

Interpersonal skills

Problem-solving

Decision-making

Fast-paced adaptability

Formazione

High school diploma or equivalent

Some college coursework in tech

Descrizione del lavoro

One-day hiring process! Earn up to 25k monthly! Sapient is looking for a dedicated Tech Support Specialist to join our team! This is for urgent hiring.

Responsibilities:

• Provide technical support to customers and resolve technical issues
• Communicate technical information to customers clearly
• Escalate technical issues to internal technical teams for resolution
• Troubleshoot and resolve complex technical problems with customers and internal technical teams
• Ensure timely resolution of technical issues and customer satisfaction
• Maintain accurate records of technical issues and resolutions and provide reports to management.

Qualifications:

• High school diploma or equivalent required, with some college coursework in tech or related field preferred
• Experience is not required
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to work in a fast-paced and dynamic environment

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE! Give us a ring, and let’s talk about how we can help you.