Public Outreach Specialist

Pacifica Services, Inc.; Roxas; On-site; PHP 240,000 - 420,000; Full time

Job summary

Pacifica Services, Inc. seeks a Public Information Specialist I to support ATMP Roadways and Enabling Projects through public outreach, stakeholder engagement, and project communications.

This role requires strong writing, organizational, and teamwork skills, with experience managing inquiries, creating awareness materials, CMS content, and coordinating outreach events with communities, businesses, and agencies.

Qualifications

• Experience in public outreach, public relations, communications, or related field.
• Experience supporting public infrastructure, transportation, aviation, construction, or government projects preferred.
• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational and time management skills.
• Ability to manage multiple assignments and deadlines in a fast-paced environment.
• Detail-oriented with strong proofreading and quality control abilities.
• Ability to interact professionally with community members, businesses, agencies, elected officials, and project stakeholders.
• Demonstrates excellent customer service and stakeholder relations skills.
• Ability to work effectively in a collaborative team environment.
• Construction project experience preferred.

Responsibilities

• Assist in implementing stakeholder engagement and communications plans.
• Track public inquiries, comments, and requests for information and escalate issues.
• Prepare and distribute traffic advisories, construction notices, project updates, and community notifications.
• Maintain stakeholder contact databases and distribution lists.
• Draft routine correspondence, meeting notices, stakeholder updates, and outreach materials.
• Develop PowerPoint presentations, fact sheets, FAQs, and informational materials.
• Coordinate logistics for public outreach events, open houses, workshops, and meetings.
• Support website updates, CMS content management, and content updates.
• Assist with social media content preparation, scheduling, graphics coordination, and monitoring.
• Support media event preparation, attendee coordination, and materials distribution.
• Maintain communication records and outreach activity logs.
• Coordinate meeting schedules, agendas, sign-in sheets, and summaries.
• Provide updates on project activities and community concerns to the Public Information Specialist II.
• Assist in preparing reports documenting outreach efforts and communication metrics.
• Coordinate distribution of project information to internal teams and external stakeholders.
• Support contractor and consultant teams in implementing approved project communication protocols.
• Assist field outreach activities at project sites and events.

Skills

Public outreach

Communication skills

Organization

Time management

Multitasking

Proofreading

Customer service

Team collaboration

Education

Bachelor's Degree in Communications or related field

Tools

Microsoft Office

Canva

Adobe Creative Suite

CMS (Drupal or similar)

Email marketing platforms (Benchmark or similar)

Job description

Description

Position Description Summary

Provides communications, outreach, and administrative support for the Airfield and Terminal Modernization Program (ATMP) Roadways and Enabling Projects (Century Beautification, LAX Gateway, various LAX Landside projects, etc.), reporting to the Public Information Specialist II. Assists with the implementation of public information and community outreach initiatives, stakeholder engagement activities, public notifications, and project communications. Supports efforts to maintain accurate, timely, and consistent communication with project stakeholders, community members, businesses, and the public throughout project planning, design, and construction activities.

Essential Job Duties

The Public Information Specialist I duties include, but are not limited to, the following:

• Assists in implementing the ATMP Roadways and Enabling Projects stakeholder engagement and communications plans.
• Helps track and address public inquiries, comments, complaints, and requests for information and escalates issues as appropriate.
• Assists in preparing and distributing traffic advisories, construction notices, project updates, and community notifications.
• Maintains stakeholder contact databases and distribution lists.
• Drafts routine correspondence, meeting notices, stakeholder updates, and outreach materials.
• Assists with development of PowerPoint presentations, fact sheets, FAQs, and informational materials.
• Coordinates logistics for public outreach events, open houses, workshops, community meetings, and stakeholder briefings.
• Supports website updates, document uploads, and content management activities.
• Assists with social media content preparation, scheduling, graphics coordination, and monitoring.
• Supports media event preparation, including attendee coordination, logistics, and material distribution.
• Maintains communication records, outreach activity logs, and stakeholder engagement databases.
• Coordinates meeting schedules, agendas, sign-in sheets, and meeting summaries.
• Monitors project activities and community concerns and provides updates to the Public Information Specialist II.
• Assists in preparing reports documenting outreach efforts, stakeholder engagement activities, and communication metrics.
• Coordinates distribution of project information to internal project teams and external stakeholders.
• Supports contractor and consultant teams in implementing approved project communication protocols.
• Assists with field outreach activities at project sites, meetings, and community events.
• Performs other communications and outreach-related duties as assigned.

Hardware/Software Knowledge

• Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams.
• Familiarity with Canva and Adobe Creative Suite.
• Experience working with website content management systems (CMS), including Drupal or similar platforms.
• Familiarity with email marketing platforms such as Benchmark or similar systems.
• Knowledge of social media platforms and content management tools.
• Ability to maintain electronic records, contact databases, and project communication logs.

Requirements

Professional Experience Level / Other Qualifications

• Experience in public outreach, public relations, communications, community engagement, or a related field.
• Experience supporting public infrastructure, transportation, aviation, construction, or government projects preferred.
• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational and time management skills.
• Ability to manage multiple assignments and deadlines in a fast-paced environment.
• Detail-oriented with strong proofreading and quality control abilities.
• Ability to interact professionally with community members, businesses, agencies, elected officials, and project stakeholders.
• Demonstrates excellent customer service and stakeholder relations skills.
• Ability to work effectively in a collaborative team environment.
• Construction project experience preferred.

Education / Training

• Bachelor's Degree in Communications, Public Relations, Journalism, Marketing, Public Administration, Planning, Political Science, or a related field.
• Relevant certifications in communications, public engagement, marketing, or project management are desirable.