Public Area Attendant

Mandarin Oriental Hotel Group Limited; Manila; On-site; PHP 167,000 - 234,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Job summary

Mandarin Oriental Hotel Group Limited in Manila is seeking a Public Area Attendant to uphold the hotel’s legendary luxury in all public and back-of-house spaces, including pre-opening readiness. You will participate in deep cleaning, set‑up, SOP briefings, and mock operations while learning brand standards to ensure operational readiness and a superior guest experience.

Join a passionate preopening team that values integrity, teamwork, and meticulous attention to detail, with opportunities for

Qualifications

• High school diploma or equivalent (hospitality training preferred).
• Previous experience in housekeeping or cleaning roles is an advantage (luxury hotel experience preferred).
• Physically fit and able to perform cleaning tasks and stand for extended periods.
• Basic English communication skills.
• Positive attitude and willingness to learn.

Responsibilities

• Clean and maintain all public areas in accordance with luxury standards.
• Uphold brand philosophy of intuitive and anticipatory service; be visible and courteous to guests.
• Participate in pre-opening readiness: deep cleaning, setup, trainings and mock operations.
• Handle cleaning equipment, supplies, and ensure inventory is ready for use.
• Coordinate with Supervisors and other departments; communicate tasks and completed work.
• Follow hygiene, sanitation and health and safety regulations; use PPE as required.
• Support operations during peak times and assist with back-of-house organization.

Skills

Attention to detail

Teamwork

Physical fitness

Basic English

Guest-focused service

Education

High school diploma or equivalent

Job description

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makatiis an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Public Area Attendant is responsible for maintaining the cleanliness, hygiene, and overall presentation of all public and back-of-house areas of the hotel to the highest standards. This role ensures that all guest-facing spaces are immaculate, well-maintained, and reflective of Mandarin Oriental’s legendary luxury service experience.

In a pre-opening environment, the Public Area Attendant plays a key role in preparing all areas of the hotel for opening, supporting deep cleaning efforts, and learning brand standards to ensure operational readiness.

Key Responsibilities

Cleaning & Maintenance of Public Areas

• Clean and maintain all public areas, including lobby, entrance, corridors, elevators, restrooms, restaurants, function rooms, spa, and recreational facilities
• Ensure floors, carpets, furniture, fixtures, and glass surfaces are spotless and well-presented
• Regularly clean and sanitize high-touch areas such as door handles, elevator buttons, and handrails
• Ensure public restrooms are clean, fully stocked, and maintained at all times

Guest Experience & Service

• Uphold Mandarin Oriental’s philosophy of intuitive and anticipatory service
• Be visible, courteous, and responsive to guests while working in public areas
• Assist guests with directions and basic information when required
• Maintain a professional appearance and demeanor at all times

Pre-Opening Responsibilities

• Participate in deep cleaning, setup, and preparation of all public areas prior to opening
• Attend training sessions, SOP briefings, and service culture programs
• Take part in mock operations, inspections, and simulation exercises
• Assist in organizing storage areas, cleaning equipment, and supply rooms

Cleaning Equipment & Supplies

• Use cleaning equipment and chemicals properly and safely
• Maintain cleanliness and readiness of tools, machinery, and janitorial carts
• Monitor supply levels and inform the Supervisor of any shortages
• Ensure proper storage of cleaning chemicals and materials

Coordination & Communication

• Communicate effectively with Supervisors regarding assigned tasks and completed work
• Report maintenance issues, damages, or safety concerns promptly
• Coordinate with Engineering and other departments as needed
• Ensure timely response to cleaning requests and urgent situations

Hygiene, Safety & Compliance

• Follow all hygiene, sanitation, and cleanliness standards
• Adhere strictly to health and safety regulations
• Use personal protective equipment (PPE) as required
• Report any accidents, hazards, or unsafe conditions immediately

Support to Operations

• Assist with special cleaning projects, events, or high-traffic periods
• Support housekeeping operations during peak times as required
• Help maintain a clean and organized back-of-house environment

Qualifications & Experience

• High school diploma or equivalent (hospitality training preferred)
• Previous experience in housekeeping or cleaning roles is an advantage (luxury hotel experience preferred)
• Physically fit and able to perform cleaning tasks and stand for extended periods
• Basic understanding of cleaning methods and hygiene standards
• Basic English communication skills
• Positive attitude and willingness to learn
• Attention to detail and cleanliness standards
• Strong work ethic and reliability
• Guest-focused service mindset
• Teamwork and cooperation
• Time management and efficiency
• Professional appearance and attitude

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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