Property Management Officer
The Property Management Officer is responsible for overseeing and ensuring the efficient daily operations of the condominium property. This role supervises the property management team, manages tenant and unit owner relations, ensures compliance with building policies, and supports the Property Manager in delivering exceptional service to residents while maintaining the property’s value and operational excellence.
Key Duties and Responsibilities
1. Property Operations and Maintenance
- Supervise day-to-day operations including security, housekeeping, engineering, and other building services.
- Conduct regular property inspections to ensure cleanliness, safety, and maintenance of common areas.
- Coordinate with service providers and contractors to ensure timely completion of works.
- Monitor and implement preventive and corrective maintenance programs.
2. Financial Management
- Assist in preparing and managing the annual operating and capital expenditures budget.
- Oversee collection of condominium dues and other receivables.
- Ensure proper financial documentation and provide regular operational and financial reports.
3. Tenant and Unit Owner Relations
- Act as the primary point of contact for residents’ concerns and inquiries.
- Facilitate resolution of disputes between residents and management.
- Disseminate official communications such as notices, circulars, and memos.
4. Renovation and Fit-Out Supervision
- Review renovation applications for compliance with house rules.
- Monitor renovation and fit-out activities to ensure safety and adherence to guidelines.
- Coordinate with contractors and enforce building regulations during construction activities.
5. Compliance and Governance
- Ensure compliance with condominium by-laws, house rules, and relevant government regulations.
- Support the Condominium Corporation or Board of Trustees in meetings, reporting, and implementation of policies.
6. Staff Supervision and Development
- Supervise property management staff and third-party service providers.
- Conduct performance evaluations and recommend training programs.
- Promote teamwork and high service standards across all staff.
7. Emergency Preparedness and Safety
- Develop, implement, and oversee safety and emergency response plans.
- Conduct safety drills and ensure the availability and functionality of safety equipment.
8. Reporting and Documentation
- Prepare and submit operational, incident, and maintenance reports.
- Maintain updated property records and documentation for auditing and compliance purposes.
Qualifications:
- A graduate of any engineering or architectural course.
- License is an advantage