Project Manager, Service Operations (Remote/WFH)

Thumbtack; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Thumbtack is seeking a Project Manager within its Service Operations PMO to plan, execute, and oversee programs aimed at improving service delivery and operational efficiency. You will collaborate with cross-functional teams to ensure programs are well-structured, risks are managed, and stakeholders are engaged throughout the lifecycle.

The role requires 5+ years in program or project management, proficiency with Jira/Coda/Smartsheet, and strong communication.

Qualifications

• 5+ years in program or project management.
• Proficiency with Jira, Coda and Smartsheet.
• Strong analytical and problem-solving abilities.
• Effective communication with diverse stakeholders.
• Proven ability to manage risks and programs.
• Experience in a high-growth technology environment preferred.
• PMP certification preferred.
• Willingness to work the graveyard shift.

Responsibilities

• Design and implement structured program plans with tasks, timelines and resources.
• Identify dependencies and coordinate across teams to resolve them.
• Hold regular program meetings to monitor progress and drive decisions.
• Maintain comprehensive documentation and reporting for transparency.
• Collaborate with stakeholders across departments to align objectives.
• Monitor risks and develop contingency plans.
• Support continuous improvement of PM processes and tools.
• Build expertise quickly in specialization areas related to each program.

Skills

Program management

Communication

Risk management

Agile methodologies

Analytical thinking

Stakeholder management

Education

PMP certification

Tools

Jira

Coda

Smartsheet

Job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Service Operations Team

We’re a tight-knit team of project management, process, customer experience and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to plan and deliver on complex initiatives that improve processes, tools, and how our service operates day-to-day. Our focus is on creating service experiences that are both efficient for our operations team and effective for our customers and pros.

About the role

As a Project Manager within Thumbtack’s Service Operations PMO team, you will be responsible for planning, executing, and overseeing programs that improve our service delivery and operational efficiency. You will work closely with cross-functional teams to ensure that programs are well-structured, risks are managed, and stakeholders are engaged throughout the program lifecycle.

What you’ll do

• Design and implement structured program plans, including detailed task lists, timelines, and resource allocations.


• Identify program dependencies and work with relevant teams to manage and resolve them effectively.


• Conduct regular program meetings to monitor progress, address issues, and facilitate decision-making, demonstrating ownership across functional lines.


• Maintain comprehensive program documentation and reporting to ensure transparency and accountability.


• Collaborate with stakeholders across departments to align program objectives with organizational goals.


• Monitor program risks and develop contingency plans to mitigate potential impacts.


• Support the continuous improvement of program management processes and tools within the team.


• Build expertise quickly in any specialization related to your program assignments.

In order to be successful, you must bring

• At least 5+ years of experience in program or project management, preferably within service operations or a related area, ideally managing concurrent projects.


• Proficiency in project management software (e.g., Jira, Coda, Smartsheet) and familiarity with Agile and Waterfall methodologies.


• Strong analytical and problem-solving skills, with attention to detail.


• Effective communication skills, with the ability to engage and align diverse stakeholders.


• Proven ability to manage risks and navigate complex program challenges.


• Experience in a high-growth, fast-paced technology environment preferred, with a track record of adapting to evolving role responsibilities.


• PMP certification preferred.


• Willingness to work on the graveyard shift.