Project Manager Service Operations

Thumbtack; Makati; Remote; PHP 5,025,000 - 7,538,000; Full time

Job summary

Thumbtack is seeking an experienced Project Manager to join our Service Operations PMO. You will plan, execute, and oversee programs that enhance service delivery and operational efficiency while coordinating with cross-functional teams.

The ideal candidate has 5+ years in program or project management, familiarity with Jira, Coda, Smartsheet, and Agile/Waterfall methods, and strong communication and risk-management skills. Graveyard shift availability is required.

Qualifications

• 5+ years of program or project management experience.
• Proficient with Jira, Coda and Smartsheet; familiar with Agile and Waterfall.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and stakeholder management abilities.
• PMP certification preferred; graveyard shift availability.

Responsibilities

• Design and implement structured program plans with timelines and resources.
• Identify dependencies and coordinate with teams to resolve them.
• Lead regular program meetings to monitor progress and drive decisions.
• Maintain comprehensive program documentation and reporting.
• Collaborate with stakeholders across departments to align objectives.
• Monitor risks and develop contingency plans.
• Support process/tool improvements within the team.
• Build expertise quickly in program assignments.

Skills

Program management

Cross-functional

Jira

Coda

Smartsheet

Agile

Waterfall

Analytical thinking

Communication

Risk management

Tools

Jira

Coda

Smartsheet

Job description

Job Description:

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Service Operations Team

Were a tight-knit team of project management, process, customer experience and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to plan and deliver on complex initiatives that improve processes, tools, and how our service operates day-to-day. Our focus is on creating service experiences that are both efficient for our operations team and effective for our customers and pros.

About the role

As a Project Manager within Thumbtack’s Service Operations PMO team, you will be responsible for planning, executing, and overseeing programs that improve our service delivery and operational efficiency. You will work closely with cross-functional teams to ensure that programs are well-structured, risks are managed, and stakeholders are engaged throughout the program lifecycle.

What you’ll do

• Design and implement structured program plans, including detailed task lists, timelines, and resource allocations.
• Identify program dependencies and work with relevant teams to manage and resolve them effectively.
• Conduct regular program meetings to monitor progress, address issues, and facilitate decision-making, demonstrating ownership across functional lines.
• Maintain comprehensive program documentation and reporting to ensure transparency and accountability.
• Collaborate with stakeholders across departments to align program objectives with organizational goals.
• Monitor program risks and develop contingency plans to mitigate potential impacts.
• Support the continuous improvement of program management processes and tools within the team.
• Build expertise quickly in any specialization related to your program assignments.

In order to be successful, you must bring

• At least 5+ years of experience in program or project management, preferably within service operations or a related area, ideally managing concurrent projects.
• Proficiency in project management software (e.g., Jira, Coda, Smartsheet) and familiarity with Agile and Waterfall methodologies.
• Strong analytical and problem-solving skills, with attention to detail.
• Effective communication skills, with the ability to engage and align diverse stakeholders.
• Proven ability to manage risks and navigate complex program challenges.
• Experience in a high-growth, fast-paced technology environment preferred, with a track record of adapting to evolving role responsibilities.
• PMP certification preferred.
• Willingness to work on the graveyard shift.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [e-mail].

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

Requirements: