Project Manager (Night Shift)

Willis Towers Watson; Manila; On-site; PHP 5,653,000 - 7,538,000; Full time

Job summary

Willis Towers Watson is seeking a Project Manager to join the PMO supporting the Outsourcing North America business. You will manage cross-practice projects and operational support initiatives, including AI-enabled process improvements, in partnership with business leadership and PMO leadership.

Responsibilities include shaping project plans, leading kickoff and status meetings, tracking milestones within budget, coordinating with client teams, and delivering frequent progress updates to

Qualifications

• Bachelor’s degree or equivalent.
• Experience in a PMO environment is a plus.
• Interest in AI-enabled tools and process automation is a plus.

Responsibilities

• Lead cross-practice projects and operational support initiatives.
• Schedule and facilitate project kick-off meetings and status updates.
• Own the project plan and communication plan; manage scope, timeline and budgets.
• Coordinate with client teams and executives; provide regular progress updates.

Skills

PMO experience

Project management

Communication

Leadership

AI awareness

Education

Bachelor’s degree or equivalent

Tools

MS Word

PowerPoint

Excel

MS Project

Job description

The Team:

The PMO is agroup of passionateprofessionals supportingtheOutsourcing North Americabusiness.The PMOidentifies,prioritizes,and successfully manages large, complex cross-practiceOutsourcing North Americaprojects with definitive start/stop dates.The PMO also provides operational cross-practice support thatleverageswork appropriately and drives efficiency and consistency in ourOutsourcing North Americabusiness.

Job Scope:

Asa ProjectManagerin the PMO,you willmanagea combination ofcross-practice special projects and operational supportprojectsfor theOutsourcing North Americabusiness.All projects assigned to the PMO are reviewed and approved byOutsourcing NorthAmericaleadership. This increasingly includes AI-related initiatives; the PM will support these in partnership with business leadership and PMO leadership, alongside the PMO's traditional project and operational work.

The scope of operational support projects will vary, but typically they will:

• Haveimpactsacross health,pensionand/or service center
• Include projects whereOutsourcing NA integrates with other businessesand enterprise functionsat WTW
• Be recurring, ongoingprojects
• Create efficiency and consistency in our business
• Include AI-enabled process improvement, automation, or innovation initiatives

Key Responsibilities:

Cross-Practice Project Management:

• Gain an understanding of the business requirements for each project
• Schedule andfacilitateproject kick-off meetings and ongoing meetings
• Project status updates to therest of thePMO, the broader business,Outsourcing North Americaleadershipand on the PMO dashboard
• Own the communication plan and project plan
• Manage projects within timelines and budgets
• Track deliverablesand task completionfrom resources assigned to the project
• Foster a collaborative environment and promote a positive team experience
• Follow-up with one-on-one discussions with business leaders and project resources as needed
• Consult client teams and clients as needed
• Track project risks, mitigate risksandescalate issues
• Identifyareas for improvement and suggest corrective actions as needed
• Gather feedback,facilitatedebriefs, providetrainingand transition projects to the business as needed
• Partner with business leadership to support individual AI-related projects as needed, helping coordinate execution in alignment with Outsourcing NA's broader AI strategy

Operational Support Management:

• Maintain trusted client, contract,vendorand colleague data for the business
• Consistently deliver ongoing operational reports to the business
• Support the business with SOC and audit compliance
• Support the business with a user access tool for all internal applications
• Provide ongoing support to the business for shared collaboration toolsanddashboards
• Provide the business with the ability to consistently track progress and project adoption of initiatives across all clients

General Responsibilities:

• Provide support,feedbackandassistanceto members of the PMO and the broader business
• Act as a back-up resource forothermembers of the PMO
• Assistin general priority settingand business case creationfor projectswithin thePMO
• Adhere to best practices of project management at WTW
• Contribute ideas to continuousprocessimprovement
• Project Managers will receive guidance andsupportfrom the Manager of the PMO

Qualifications

The Requirements:

• Bachelor’s degree or equivalent
• 3+ years of experience inproject management
• Advanced working knowledge of Microsoft Word, PowerPoint,Exceland Project
• Experience working within aPMOenvironmentis a plus
• Interest in or exposure to AI-enabled tools and process automation is a plus
• Possess relationship management experience in a cross-functional environment with a demonstrated ability to bring peers and partners together for the successful implementation of initiatives
• Displaysa great attitude in high pressure situations with ability to negotiate and influence effective outcomes and drive results
• Demonstrate ability to balance tactical and strategic thinking and processes withdemonstratedskill at translating strategy into specific goals, tactics, actionplansand deliverables and effectively communicating across broad audiences
• Communicate effectively with team members, team leads, and on occasion with executives and clients
• Work as a member of a team, accept ownershipofworkand actively contribute to team discussions
• Possess excellentorganization skills and decision-making skills

WTW is an Equal Opportunity Employer