Project Manager - Client Implementation BPO Operations

Carenet Health; Makati; On-site; PHP 1,440,000 - 1,920,000; Full time

Job summary

Carenet Health in Makati is seeking an experienced Project Manager - Client Implementation to lead onboarding and transition of U.S. healthcare client programs.

This role requires coordinating Operations, IT, HR, Training, Quality, and other teams to ensure go-live readiness, HIPAA compliance, and robust knowledge transfer. Night shift to support US time zones, with opportunities for professional growth.

Qualifications

• Bachelor's degree in Business, IT, Healthcare Management, or related field.
• 3+ years PM experience in BPO/shared services.
• 2+ years client onboarding or transition experience.
• Experience leading cross-functional projects with operations and tech.
• Strong stakeholder management and executive communication.
• Willing to work night shift at Makati office.

Responsibilities

• Lead end-to-end implementation and transition projects for U.S. healthcare clients.
• Conduct discovery to define scope, objectives, timelines, governance, dependencies.
• Develop and manage project plans, roadmaps, RAID logs, decision logs, and executive updates.
• Drive project execution to deliver on time, within scope, budget and quality.
• Coordinate cross-functional workstreams under a unified governance framework.

Skills

Project management

Stakeholder management

Cross-functional leadership

Risk & compliance

Education

Bachelor's degree in Business/IT/Healthcare

Tools

MS Project

Smartsheet

Office Suite

Job description

Job Description:

Overview

Lead High-Impact Healthcare Client Implementations! Carenet Health, were looking for an experienced Project Manager - Client Implementation to lead the successful onboarding and transition of U.S. healthcare client programs into our organization.

Location: Makati Circuit

Work Schedule: Night Shift - Supports US Time Zones (EST, CST, PST)

In this role, you will serve as the single point of accountability for implementation projects, coordinating cross-functional teams across Operations, Clinical Operations, IT, HR, Training, Quality, Workforce Management, Finance, and Security. Youll drive projects from discovery through go-live, ensuring seamless transitions, compliance, operational readiness, and exceptional client experiences.

If you thrive in a fast-paced environment, enjoy solving complex operational challenges, and have a passion for delivering successful client implementations, wed love to hear from you.

What Success Looks Like:

Successful client onboarding and transition delivered within scope, schedule, budget, and quality standards, ensuring go-live readiness across all functions. This includes proactive risk management, HIPAA and PHI compliance, effective knowledge transfer and training, validated business continuity plans, and strong stakeholder communication to ensure a smooth and successful implementation.

What you will do:

Client Onboarding & Program Transition

• Lead end-to-end implementation and transition projects for U.S. healthcare clients.
• Conduct discovery sessions to define scope, objectives, success criteria, governance, timelines, and project dependencies.
• Develop and manage project plans, transition roadmaps, resource plans, status reports, RAID logs, decision logs, and executive updates.
• Drive project execution to ensure deliverables are completed on time, within scope, budget, and quality expectations.

Cross-Functional Leadership

• Coordinate operational and technology workstreams under a unified project governance framework.
• Partner with Operations, IT, Security, Telecommunications, Training, Quality Assurance, Workforce Management, HR, Finance, and client stakeholders.
• Facilitate stakeholder meetings, governance reviews, risk assessments, and executive presentations.

Risk, Compliance & Readiness Management

• Identify, document, mitigate, and elevate implementation risks, issues, assumptions, and dependencies.
• Ensure compliance with HIPAA requirements, PHI protection standards, client controls, and internal policies.
• Oversee business continuity, disaster recovery planning, and operational readiness activities.
• Govern knowledge transfer, training, validation, and go-live readiness programs.

Continuous Improvement

• Support solution design, client due diligence activities, and implementation planning during pre-sales engagements.
• Drive lessons learned initiatives and improve transition methodologies, tools, governance processes, and implementation standards.

Required Qualifications

• Bachelors degree in Business, Information Technology, Healthcare Management, Project Management, or a related field.
• Minimum of 3 years of project management experience in a BPO or shared services environment.
• At least 2 years of experience supporting client onboarding, implementation, or process transition initiatives.
• Experience managing cross-functional projects involving both operational and technology workstreams.
• Strong stakeholder management, facilitation, problem-solving, negotiation, and executive communication skills.
• Advanced proficiency in Microsoft Project or Smartsheet and Microsoft Office applications, including Excel, PowerPoint, and Visio.
• Demonstrated ability to lead change, manage multiple priorities, and perform effectively in a fast-paced environment.
• Willing to work night shift and report to our Makati Office

Why Join Carenet Health?

• Lead strategic healthcare implementation programs with leading U.S. healthcare clients.
• Work with cross-functional business and technology leaders.
• Drive meaningful outcomes that improve healthcare experiences for patients and members.
• Be part of a growing organization focused on innovation, operational excellence, and client success.
• Enjoy a collaborative hybrid work environment with opportunities for growth and professional development.