Project Manager | Business Process Improvement

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 80,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary Package

Hybrid work arrangement

HMO coverage with free dependent upon

Prime Makati office location

Salary Advance Program

Emapta Academy upskilling

Free gym access

Lifestyle perks

Leave entitlement

Job summary

Emapta is seeking a Project Manager - Business Process Improvement to lead high-impact transformation across the global outsourcing industry. You will oversee end-to-end projects from planning to implementation, strengthen business processes, and deliver measurable value with cross-functional and global teams.

Join a team that values growth, mentorship, and work-life balance. The role offers a hybrid setup in Makati, Philippines, with day shifts and a strong focus on performance, continuous

Qualifications

• 5+ years in project management or transformation initiatives.
• Experience with Waterfall, Agile, and hybrid methodologies.
• Lean, Six Sigma, Agile, or change management knowledge.
• Proficiency with PM tools such as MS Project, Jira, Visio, Power BI, and MS 365.

Responsibilities

• Lead end-to-end project delivery from initiation through closure.
• Develop project plans, timelines, budgets, risk registers, and communication plans.
• Monitor scope, schedules, risks, issues, dependencies, and changes; escalate as needed.
• Facilitate governance activities, including status reports and steering committee updates.
• Mentor team members and ensure accountability for objectives and milestones.

Skills

Waterfall/Agile methods

Stakeholder management

Process mapping

Leadership & mentoring

Data analysis

PM tools

Lean Six Sigma

Change management

PM certifications

Education

Bachelor's degree in related field

Tools

Microsoft Project

Jira

Visio

Power BI

Microsoft 365

Job description

Lead High-Impact Transformation Across the Global Outsourcing Industry

Successful transformation requires disciplined execution, smarter processes, and strong stakeholder alignment. The Project Manager for Business Process Improvement will lead strategic initiatives from planning through implementation, strengthen business processes, and ensure measurable value across the organization. With exposure to global leaders and cross-functional teams, this opportunity offers top 1% talent a long-term career with Emapta, combining professional growth, meaningful impact, and work-life balance.

Snapshot

• Employment Type: Full-time
• Work Setup: Hybrid, Makati
• Shift: Day Shift, Weekends Off

Benefits

• Competitive Salary Package
• Day Shift schedule
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• Bachelor's degree in Business, Management, Engineering, Information Systems, or a related field
• 5+ years of experience in project management, business process improvement, business analysis, or transformation initiatives
• Strong knowledge of Waterfall, Agile, and hybrid project management methodologies
• Experience with process mapping, process redesign, and continuous improvement frameworks
• Working knowledge of Lean, Six Sigma, Agile, and change management principles
• Proficiency in Microsoft Project, Jira, Visio, Power BI, Microsoft 365, or similar project management and collaboration tools
• Excellent stakeholder management, facilitation, collaboration, and communication skills
• Strong analytical thinking, leadership, mentoring, and accountability
• PMP, Lean Six Sigma, Agile, or equivalent certification is advantageous but not required

Responsibilities

Project Management and Delivery

• Lead end-to-end project delivery from initiation through implementation, stabilization, and closure.
• Develop project plans, timelines, resource requirements, budgets, risk registers, and communication plans.
• Monitor scope, schedules, deliverables, risks, issues, dependencies, and change requests, ensuring timely resolution or escalation.
• Facilitate project governance activities, including status reports, steering committee presentations, and stakeholder updates.
• Hold project team members and stakeholders accountable for agreed objectives, milestones, and deliverables.

Business Process Analysis and Improvement

• Analyze current-state processes to identify inefficiencies, bottlenecks, operational risks, and optimization opportunities.
• Lead process-mapping activities using flowcharts, SIPOC diagrams, process guides, value stream maps, and other approved methodologies.
• Facilitate process-redesign workshops and develop future-state workflows aligned with business requirements and long-term strategies.
• Recommend process, technology, policy, and organizational improvements that enhance efficiency, quality, and customer experience.
• Strengthen the Transformation Office by supporting the development, standardization, and optimization of tools, forms, and frameworks.

Change Management and Implementation

• Lead change management efforts that support the successful adoption of new processes, systems, and ways of working.
• Develop communication plans, stakeholder engagement strategies, and training approaches.
• Coordinate implementation activities, readiness assessments, and deployment support.
• Monitor adoption and address resistance through proactive stakeholder engagement.

Stakeholder Management and Collaboration

• Build strong relationships with business leaders, functional teams, project sponsors, and cross-functional partners.
• Facilitate workshops, meetings, and decision-making sessions.
• Communicate project progress, risks, and key decisions clearly to stakeholders at all levels.
• Align stakeholders with project goals, priorities, responsibilities, and expected outcomes.

Performance Measurement and Benefits Realization

• Define and monitor project success measures, key performance indicators, and operational metrics.
• Track project benefits and business outcomes against approved objectives.
• Use data and operational insights to support informed decision-making.Conduct post-implementation reviews and lessons-learned sessions.
• Confirm that completed initiatives deliver measurable operational and strategic value.

Continuous Improvement and Organizational Excellence

• Apply project management and continuous improvement methodologies to strengthen organizational efficiency, scalability, and effectiveness.
• Promote process governance, standardization, and best practices across the organization.
• Maintain project and process management frameworks.
• Contribute to organizational innovation initiatives.
• Mentor team members and share project management and process improvement expertise.

Success Measures

Project Delivery Excellence

• Deliver projects on time and within approved scope, budget, and quality expectations.
• Manage risks, issues, and dependencies effectively to minimize their impact on project outcomes.
• Maintain accurate project documentation, status reports, and governance records.

Business Process Improvement

• Achieve measurable improvements in efficiency, productivity, quality, or customer experience.
• Implement future-state processes and maintain accurate, current, and accessible process documentation.
• Identify and implement continuous improvement opportunities following project completion.

Stakeholder Satisfaction

• Maintain strong working relationships with sponsors, leaders, and project teams.
• Provide timely, transparent, and effective communication throughout project lifecycles.
• Earn positive stakeholder feedback on project governance, outcomes, and collaboration.

Change Adoption and Benefits Realization

• Enable teams to adopt and sustain new processes, systems, and ways of working.
• Achieve approved project benefits and measurable business value.

Initiative and Accountability

• Anticipate project needs and address potential issues before escalation.
• Take ownership of project outcomes, milestones, risks, issues, and dependencies.
• Complete agreed actions and commitments within established timelines and standards.
• Hold project team members and stakeholders accountable for their assigned responsibilities.

Join Emapta, recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With over 30 offices across 11 countries and 1,200+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 12,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire.

Tim Vorbach, CEO

#EmaptaEra