AI Business Process Specialist

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Competitive Salary Package

Day Shift Schedule

Hybrid work arrangement

HMO Coverage with Dependent

Job summary

Hammerjack Pty Ltd in the Philippines seeks an experienced AI Business Process Specialist to uncover friction, quantify opportunities, and shape automation roadmaps that elevate global workforce solutions. The role is hybrid with on-site days in Ortigas and a path to worldwide impact.

You will map processes, apply BPMN, and run structured discovery workshops while partnering with executives to translate insights into delivery-ready plans.

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.
• 5+ years in process analysis, business analysis, or process improvement in BPO/shared services/consulting.
• Experience mapping and quantifying operational processes, including volumes, cycle times, and cost drivers.

Responsibilities

• Design and execute discovery plans for engagements, aligning with senior leadership.
• Lead structured discovery sprints with client teams via workshops and observations.
• Analyze system data, apply process mining, and triangulate evidence to support findings.
• Map current-state processes with volumes, cycle times, handoffs, controls, and cost drivers.
• Score opportunities across value, feasibility, data readiness, risk, and change load.
• Produce roadmaps and deliverables with evidence to support recommendations.

Skills

Process mapping

BPMN

Data analysis

Discovery workshops

AI and automation awareness

Communication skills

Time-motion studies

Education

Bachelor's degree in Industrial Engineering, Business, Information Technology, or related field

Tools

Visio

Lucidchart

Miro

Celonis

UiPath Process Mining

Job description

Turn Operational Complexity Into AI-Ready Business Value

The smartest AI investments begin with knowing exactly what to transform. As an AI Business Process Specialist, you'll uncover operational friction, quantify opportunities, and shape automation roadmaps that redefine global workforce solutions. Build premium expertise across process intelligence, AI, and transformation consulting-and take your career worldwide without leaving the Philippines.

Your Career Snapshot

• Employment Type: Full-time
• Shift: Day Shift, Weekends Off
• Work Setup: Hybrid (2x Onsite), SM Mega Tower, Ortigas

Exciting Perks Await!

• Competitive Salary Package
• Day Shift Schedule
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Educational Background

• Bachelor's degree in Industrial Engineering, Business, Information Technology, or a related field, or equivalent professional experience

Experience

• More than 5 years of experience in process analysis, business analysis, or process improvement roles, ideally within BPO, shared services, or consulting environments
• Hands‑on experience in mapping and quantifying operational processes, including volumes, cycle times, and cost drivers
• Experience with automation or AI initiatives, from opportunity identification through implementation support

Required Skills

• Strong process mapping and documentation skills using BPMN or equivalent notations and tools, such as Visio, Lucidchart, or Miro
• Strong structured analysis skills, including data gathering, baselining, and benefit quantification
• Excellent written and verbal communication skills, including discovery workshop facilitation
• Working knowledge of AI and automation capabilities and their applications within operational processes
• Proficiency in time‑and‑motion studies and data triangulation techniques to establish defensible baselines
• Proficiency in opportunity scoring and prioritization across value, feasibility, and readiness dimensions

Preferred / Nice to Have

• Lean Six Sigma Green Belt or equivalent process improvement certification
• Experience with process mining tools, such as Celonis or UiPath Process Mining
• Familiarity with workflow automation platforms, such as n8n or Power Automate

Your Daily Tasks

Discovery Planning & Execution

• Design the discovery plan for each engagement, including scope, methods, data requests, stakeholder maps, and sprint schedules, in alignment with the Vice President, Digital Solutions
• Lead structured discovery sprints with client teams through facilitated workshops, interviews, side‑by‑side observations, and time‑and‑motion studies
• Execute data‑led discovery alongside qualitative methods, extract and analyze system data, apply process mining where event data exists, and triangulate evidence to ensure findings withstand scrutiny
• Map current‑state processes to a consistent standard, capturing volumes, cycle times, handoffs, exceptions, controls, and cost drivers

Opportunity Assessment

• Apply the tower's assessment methodology to score opportunities across value, feasibility, data readiness, risk, and change load
• Build quantified baselines and benefit hypotheses for each opportunity in a format that the Value & Excellence Office can verify
• Produce opportunity heatmaps by process and function to clearly demonstrate the scale and location of AI potential to executives
• Validate the technical deliverability of shortlisted opportunities with the AI Engineering tower before roadmap inclusion

Read‑Out & Roadmap Support

• Produce read‑out materials, including findings packs, opportunity portfolios, prioritized roadmaps, and evidence appendices supporting every number presented
• Present detailed findings to client working teams and support the Vice President and Transformation Advisor during executive read‑outs
• Convert agreed roadmaps into delivery‑ready inputs, including process specifications, baselines, and success measures for handoff to the build team

Growth & Pre‑Sales Support

• Support pursuits with scoped discovery previews, effort estimates, and process analysis content for proposals
• Maintain a reusable library of discovery kits, process patterns, and industry reference models to shorten future discovery cycles and strengthen proposals

Internal Efficiency Support

• Apply the same discovery discipline to client's internal operations when directed
• Follow the Value & Excellence Office's discovery standards to ensure internal baselines remain verification‑ready

Other Responsibilities

• Perform other duties as assigned by the Company's representatives from time to time through direct written orders or verbal assignments

Join Emapta, recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With over 30 offices across 11 countries and 1,200+ clients, you'll create real impact every day-whether you work from home or on‑site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company‑you're becoming part of a thriving community of 12,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire.

Tim Vorbach, CEO

#EmaptaEra