Project Manager – Application Operations (MORNING SHIFT)

Quess Philippines Corp.; Quezon City; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

IBM in the Philippines is seeking a Project Manager – Application Operations to lead ITSM activities across a multi-vendor environment. You will drive incident, problem, change management and service reporting to ensure smooth service delivery.

Ideal candidates bring 5+ years in IT service management, with at least 3 years in SIAM leadership and strong ITIL v4 expertise. Knowledge of IBM Service Management frameworks is highly desirable.

Qualifications

• 5+ years of IT service management experience, incl. 3+ years in SIAM or service management leadership.
• Experience managing MIM, incident, problem, change, and service reporting.
• Experience in IBM Service Management frameworks or Finastra is desirable.

Responsibilities

• Lead ITSM activities across multiple suppliers in a SIAM setup.
• Oversee incident, problem, change management and service reporting functions.
• Ensure alignment with ITIL v4 lifecycle processes and tooling.

Skills

IT service management

SIAM leadership

Service Manager

Incident management

Problem management

Education

ITIL 4 Foundation

ITIL 4 Managing Professional

Tools

ServiceNow

BMC Remedy

Maximo

Job description

CSA: U2XY6M

JRS: Project Manager – Application Operations

Contract Duration: October 1, 2026 to December 31, 2027

Shift: 5:00 AM to 2:00 PM PHT

Band: 8

Client: IBM

***ASAP JOINER NEEDED!

Required skills:

• 5+ years of experience in IT service management, with at least 3 years in a SIAM, Service Manager, or equivalent leadership role.
• Demonstrable experience managing service management in a multi-supplier or outsourced environment.
• Proven track record managing MIM, incident, problem, change, and service reporting functions.
• Experience working within IBM Service Management frameworks and/or Finastra environments is highly desirable.
• Deep knowledge of ITIL v4 service management processes across all lifecycle stages.
• Proficiency with ITSM tooling (e.g. ServiceNow, BMC Remedy, Maximo, or equivalent).

Certifications

• ITIL 4 Foundation (minimum)
• ITIL 4 Managing Professional or equivalent

Nice to have skills:

• ITIL 4 Strategic Leader
• SIAM Foundation or Professional (EXIN/BCS)
• ISO/IEC 20000 Lead Implementer / Auditor
• Lean IT or Six Sigma (Green Belt+)