Project Manager

Ecosa; Pasig; On-site; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Retirement Plan

Leave credits convertible to cash

HMO plan + 2 dependents fully covered

Generous performance bonuses

Annual company outing

Casual Friday, everyday!

Job summary

Ecosa in the Philippines seeks a Project Manager who can bridge CX Enablement and Tech teams, driving execution across complex cross-functional initiatives in eCommerce operations.

You will translate requirements into PRDs and user stories, manage Agile workflows, support Zendesk configurations, and pursue process improvements that scale customer experience.

Qualifications

• Experience leading cross-functional CX and Tech projects.
• Proficient in translating CX requirements into PRDs and user stories.
• Experience managing Agile/Scrum workflows.
• Familiarity with Zendesk platform configuration and optimization.
• Knowledge of Order Management Systems (Shopify/Magento/PrestaShop) is a plus.

Responsibilities

• Translate CX Enablement requirements into structured technical docs like PRDs and user stories.
• Coordinate with Tech teams to ensure actionable, delivered requirements.
• Manage Agile/Scrum workflows and keep projects on track.
• Support CX platforms configuration, testing, troubleshooting, and optimization.
• Identify inefficiencies in CX workflows and drive automation or tooling improvements.
• Foster collaboration between cross-functional teams and external stakeholders.
• Support proposal acceleration, asset development, and scalable processes.
• Identify business opportunities to improve operational efficiency and customer experience.

Skills

Agile/Scrum

Technical documentation

Stakeholder alignment

Cross-functional collaboration

Tools

Zendesk

Shopify

Magento

PrestaShop

Job description

The ideal candidate for this Project Manager role is someone who can operate beyond

traditional project coordination. We are looking for a project

lead who can bridge communication between the CX Enablement Team and the Tech

Team while driving execution across complex cross-functional initiatives.

This person should be capable of managing both strategic and operational workstreams

involving online and offline processes. He or she must be able to size projects

independently, perform preliminary scoping, identify dependencies, and build ad hoc

teams based on project requirements. The role requires someone who can create structure

in fast-moving environments and push initiatives from ideation to execution with minimal

supervision.

The Project Manager will oversee timelines, milestones, resource coordination, stakeholder

alignment, and overall project delivery. In addition, the role is expected to contribute to

process improvement initiatives, operational scaling, workflow optimization, and tooling

enhancements across Customer Experience operations.

Key responsibilities include:

• Translating CX Enablement requirements into structured technical documentation such as PRDs, user stories, process flows, and feature specifications
• Coordinating closely with Tech teams to ensure requirements are actionable and delivered effectively
• Managing Agile/Scrum workflows and ensuring projects remain on track
• Supporting configuration, testing, troubleshooting, and optimization of CX platforms such as Zendesk.
• Familiarity with Order Management Systems (e.g., Shopify, Magento, or PrestaShop) is a plus.
• Identifying inefficiencies in current CX workflows and driving automation, integration, or tooling improvements
• Facilitating collaboration between cross-functional teams and external stakeholders
• Supporting proposal acceleration, operational asset development, and scalable process implementation
• Identifying business opportunities and executing initiatives that improve operational efficiency and customer experience

Nice to Have:

Professional proficiency in Mandarin.

Why work for Ecosa?

Ecosa is an eCommerce company dedicated to transforming our customers' lives through their sleep. With a big focus on sustainability, we create sleep and home products that are proven to enhance sleep quality and take care of our planet. Founded in Australia in 2015, we have been lucky to serve over 300,000 happy customers in Australia, New Zealand, USA, Canada, and Hong Kong.

At Ecosa, we care about better sleep. We want you to arrive at work well-rested, so we've implemented a flexi-time scheme that means you can arrive at work when you're ready. We are looking for people who want to make a positive impact on the world, have an entrepreneurial spirit that sparks creativity and a mind that thinks outside the box. We aim to empower all our employees to make decisions that can help shape the future of Ecosa.

• Retirement Plan
• Leave Credits All Convertible to Cash
• HMO Plan + 2 Dependents Fully Covered
• Generous Performance Bonuses
• Annual Company Outing
• Casual Friday, Everyday!

Our affiliate company in the Philippines, Ecscale Solutions Inc., will be the reporting point for employees hired in the Philippines.