Project Control Services Practitioner

Accenture in the Philippines; Taguig; On-site; PHP 279,000 - 502,000; Full time

Job summary

Accenture in the Philippines seeks an Internal Support Agent to drive end-to-end project management within a globally sourced delivery model. You will handle incoming requests from internal stakeholders, assist the SPDs, and coordinate with multiple teams to support and launch initiatives.

You will act as a liaison between the ops team and the Google partner, track top-priority bugs, develop internal resources, and independently analyze situations to resolve issues and lead ad hoc projects.

Qualifications

• Bachelor’s degree or 2+ years of customer service/partner management experience.
• Proven written and oral communication skills.
• Knowledge of Google Docs and Sheets.
• Ability to work on tight daily deadlines.
• Must be well organized, goal oriented and self-motivated.
• Demonstrated ability to be flexible, think and respond quickly while maintaining attention to detail.

Responsibilities

• Acting as a liaison between the ops team and the Google partner.
• Tracking and organizing top priority bugs and other team initiatives.
• Developing internal resources and associated communication documents to help manage partner relationship and development efforts.
• Independently analyze situations and problem-solve.
• Leading ad hoc projects.

Skills

Customer service

Communication

Teamwork

Education

Bachelor’s degree or 2+ years customer service/partner management experience

Tools

Google Docs

Google Sheets

Job description

Develop and execute end-to-end project management activities of an assigned program, project, or contracted service within a globally sourced delivery model.

Summary:

As an Internal Support Agent your main responsibilities will include working on incoming requests from internal stakeholders, assisting the SPDs with resolving Partner issues, supporting Global Partnership team members with any issues. You will be working with multiple teams to provide support, problem-solve and work on team wide projects and launch initiatives. Some of your responsibilities may include:

• Acting as a liaison between the ops team and the Google partner
• Tracking and organizing top priority bugs and other team initiatives
• Developing internal resources and associated communication documents to help manage partner relationship and development efforts
• Independently analyze situations and problem-solve
• Leading ad hoc projects

About You:

You are a quick learner who can work independently as well as with a team. You have an enthusiastic attitude about learning new things and apply sound judgment when dealing with sensitive issues which may require escalation. Also, you adapt well to changes and make quick adjustments to make accommodations. You understand the importance of professionalism in the workplace.

Requirements:

• A bachelor’s degree or 2+ years of customer service/partner management experience
• Proven written and oral communication skills
• Knowledge of Google Docs and Sheets
• Ability to work on tight daily deadlines
• Must be well organized, goal oriented and self-motivated
• Demonstrated ability to be flexible, think and respond quickly while maintaining attention to detail

a. Billing / PO Request - Supplier will process requests from internal stakeholders for Purchase Order creation. Supplier will create Purchase Orders and submit an invoice for processing. If change is required, the supplier will provide amendment for fee increase or add funds. Supplier will follow requests through PO and invoicing cycles to ensure payment is processed within stipulated time frame.

b. Partner Onboarding and Maintenance - Supplier receive requests from internal stakeholders to create account(s), validate information and work through account set up issues with partner. Supplier will track onboarded partners in an agreed upon CRM and keep partner information up to date. Supplier will perform scaled email outreach to partners at the request of SPM or SPD stakeholders.

c. Troubleshooting - Internal stakeholders will contact Supplier with requests for assistance in troubleshooting Partner issues (i.e. broken feeds, data error). Supplier follow appropriate escalation paths as set forth by each product team and track issues as necessary.

Minimum 1 year(s) of experience is required