Project Control Services Practitioner

Accenture PLC; Taguig; Presencial; PHP 600 000 - 900 000; Tempo integral

Resumo da oferta

Accenture PLC in the Philippines is seeking an Internal Support Agent to manage end-to-end project activities within a globally sourced delivery model. You will work with multiple teams to provide support, problem-solve and launch initiatives.

Your responsibilities include acting as a liaison between the ops team and the Google partner, tracking top priority bugs, developing internal resources, and leading ad hoc projects.

Qualificações

• Proven written and oral communication skills.
• Knowledge of Google Docs and Sheets.
• Ability to work on tight daily deadlines.
• Must be well organized, goal oriented and self-motivated.
• Demonstrated ability to be flexible, think and respond quickly while maintaining attention to detail.
• Minimum 1 year(s) of experience.

Responsabilidades

• Acting as a liaison between the ops team and the Google partner.
• Tracking and organizing top priority bugs and other team initiatives.
• Developing internal resources and associated communication documents to help manage partner relationship and development efforts.
• Independently analyze situations and problem-solve.
• Leading ad hoc projects.

Conhecimentos

Written and verbal communication

Customer service

Problem-solving

Attention to detail

Team collaboration

Formação académica

Bachelor’s degree or 2+ years of customer service/partner management experience

Ferramentas

Google Docs and Sheets

Descrição da oferta de emprego

Develop and execute end-to-end project management activities of an assigned program, project, or contracted service within a globally sourced delivery model.

Summary: As an Internal Support Agent your main responsibilities will include working on incoming requests from internal stakeholders, assisting the SPDs with resolving Partner issues, supporting Global Partnership team members with any issues.

You will be working with multiple teams to provide support, problem-solve and work on team wide projects and launch initiatives.

Some of your responsibilities may include:

• ? Acting as a liaison between the ops team and the Google partner
• ? Tracking and organizing top priority bugs and other team initiatives
• ? Developing internal resources and associated communication documents to help manage partner relationship and development efforts
• ? Independently analyze situations and problem-solve
• ? Leading ad hoc projects

About You

• You are a quick learner who can work independently as well as with a team.
• You have an enthusiastic attitude about learning new things and apply sound judgment when dealing with sensitive issues which may require escalation.
• Also, you adapt well to changes and make quick adjustments to make accommodations.
• You understand the importance of professionalism in the workplace.

Requirements

• ? A bachelor’s degree or 2+ years of customer service/partner management experience
• ? Proven written and oral communication skills
• ? Knowledge of Google Docs and Sheets
• ? Ability to work on tight daily deadlines
• ? Must be well organized, goal oriented and self-motivated
• ? Demonstrated ability to be flexible, think and respond quickly while maintaining attention to detail
• Minimum 1 year(s) of experience is required
• a. Billing / PO Request - Supplier will process requests from internal stakeholders for Purchase Order creation. Supplier will create Purchase Orders and submit an invoice for processing. If change is required, the supplier will provide amendment for fee increase or add funds. Supplier will follow requests through PO and invoicing cycles to ensure payment is processed within stipulated time frame.
• b. Partner Onboarding and Maintenance - Supplier receive requests from internal stakeholders to create account(s), validate information and work through account set up issues with partner. Supplier will track onboarded partners in an agreed upon CRM and keep partner information up to date. Supplier will perform scaled email outreach to partners at the request of SPM or SPD stakeholders.
• c. Troubleshooting - Internal stakeholders will contact Supplier with requests for assistance in troubleshooting Partner issues (i.e. broken feeds, data error). Supplier follow appropriate escalation paths as set forth by each product team and track issues as necessary.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators.

We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients.

With us, you’ll continue to learn and grow so you can advance in your career.

Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

Explore your next step at Accenture Belong.

Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world.

World. Explore your next step at Accenture