Project Based MSP Engineer (Iloilo-Network Engr)- 12 months

Microgenesis Business Systems; Iloilo City; On-site; PHP 335,000 - 670,000; Full time

Benefits offered by this job

Vacation Leave

Sick Leave

Birthday Leave

HMO upon regularization

5-day work week

Sick leave convertible into cash

In-house Training/Certificates

Great pay & incentives

Life Insurance upon hired

Job summary

Microgenesis Business Systems in the Philippines seeks a Network Operations Support professional to handle escalated issues, perform basic troubleshooting, and provide onsite assistance to branches and offsite ATMs.

You will monitor network performance, document configurations, support SD‑WAN and firewall deployments, coordinate with the IT team, and participate in 24/7/shift operations including night shifts and site visits.

Qualifications

• At least 2 years of experience in network operations or network support.
• Experience handling escalated service desk issues.
• Basic to intermediate troubleshooting including firewall and SD-WAN installation and support.
• Experience monitoring network performance and daily health checks in an ITIL-aligned environment.
• Ability to provide onsite support to branch locations and offsite ATMs, including installation, troubleshooting, repairs, emergency response, and scheduled maintenance visits.
• Strong documentation, shift handover reporting, and vendor coordination with internal IT teams—preferably in banking or enterprise network environments.
• Exposure to network security controls, 24x7 or shift-based operations, and SLA-driven support is highly preferred.
• Network and firewall certifications are a plus; Huawei certification is an advantage.
• Willing to take night shift schedule and do site visits as needed.

Responsibilities

• Handle escalated issues from the service desk.
• Perform basic network troubleshooting and diagnostics.
• Assist with the configuration and deployment of network devices.
• Monitor network performance and identify potential issues.
• Provide support for daily routine health checks of firewall and SD-WAN connectivity.
• Document all network configurations and changes.
• Assist in the implementation of network security measures.
• Conduct initial analysis of network incidents and escalate as needed.
• Support end users with network-related issues.
• Provide onsite support for firewall and SD-WAN devices at store locations and offsite ATMs.
• Schedule regular maintenance visits to ensure optimal performance.
• Respond promptly to onsite support requests.
• Perform troubleshooting for firewall and SD-WAN devices.
• Coordinate with the IT team on complex issues requiring onsite intervention.
• Document onsite support activities and resolutions.
• Maintain a stock of spare parts and replacement devices for quick resolution.
• Provide emergency onsite support for critical issues at the head office and branch locations.

Skills

Escalated issues

Network troubleshooting

Onsite support

Documentation

Vendor coordination

ITIL processes

Night shift

Site visits

SLA awareness

SD-WAN

Job description

• Handling escalated issues from the service desk.

• Performing basic network troubleshooting and diagnostics.

• Assisting with the configuration and deployment of network devices.

• Monitoring network performance and identifying potential issues.

• Providing support for daily routine health checks of firewall and SD-WAN connectivity before banking hours begin.

• Documenting all network configurations and changes.

• Assisting in the implementation of network security measures.

• Conducting initial analysis of network incidents and escalating as needed.

• Supporting end users with network-related issues.

• Providing onsite support for firewall and SD-WAN devices at store locations and offsite ATMs.

• Scheduling regular maintenance visits to ensure optimal performance.

• Responding promptly to onsite support requests.

• Performing troubleshooting for firewall and SD-WAN devices.

• Coordinating with the IT team on complex issues requiring onsite intervention.

• Documenting all onsite support activities and resolutions.

• Maintaining a stock of spare parts and replacement devices for quick resolution.

• Providing emergency onsite support for critical issues at the head office and branch locations.

Monitoring the availability of store and offsite ATM connections, including telco lines (MPLS, broadband, and LTE), firewalls, and switches; the proposed vendor must provide 24/7 support and troubleshooting services to address issues promptly.

Maintaining shift handover logs with details of

• Active incidents and their status
• Pending vendor tickets and expected actions
• Scheduled maintenance windows
• Any unusual network behavior observed
• Critical alerts requiring follow-up

Qualifications

• The ideal candidate should have at least 2 years of experience in network operations or network support.
• Hands-on experience handling escalated service desk issues.
• Basic to intermediate network troubleshooting skills, including firewall and SD-WAN device installation and support.
• Experience monitoring network performance, performing daily network health checks prior to business hours, and supporting incident analysis and escalation in an ITIL-aligned environment.
• Ability to provide onsite support to branch locations and offsite ATMs, including installation, troubleshooting, repairs, emergency response, and scheduled maintenance visits.
• Strong experience in documentation, shift handover reporting, and vendor coordination, with the ability to work closely with internal IT teams—preferably in banking or enterprise network environments.
• Exposure to network security controls, 24x7 or shift-based operations, and SLA-driven support is highly preferred.
• Network and firewall certifications are a plus.
• Willing to take night shift schedule
• Willing to do site visit (as needed)
• Huawei product certification is an advantage.

Why should you apply?

We are one of the leading I.T. Solution Providers in the Philippines with the following benefits:

• Vacation Leave
• Sick Leave
• Birthday Leave
• HMO upon regularization
• 5-day work week only
• Sick leave convertible into cash
• In- house Training/Certificates
• Great pay & incentives
• Life Insurance upon hired

Job Type: Full-time