Project Based MSP Engineer (Iloilo-Network Engr)- 12 months

Microgenesis Business Systems; Iloilo; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Vacation Leave

Sick Leave

Birthday Leave

HMO upon regularization

5-day work week

In-house Training/Certificates

Life Insurance

Job summary

Microgenesis Business Systems seeks a hands-on Network Operations/Support professional to handle escalated desk issues, perform basic troubleshooting, and deploy network devices across branch sites and ATMs. The role requires monitoring, documentation, and strong vendor coordination with night-shift availability.

You will provide onsite firewall/SD-WAN support, conduct health checks, and perform scheduled maintenance while maintaining logs and ensuring quick resolutions.

Qualifications

• At least 2 years of experience in network operations or support.
• Hands-on experience handling escalated service desk issues.
• Basic to intermediate troubleshooting for firewall and SD-WAN devices.
• Experience monitoring network performance and daily health checks in ITIL-like environments.
• Ability to perform onsite support for branches and ATMs, including maintenance visits.
• Strong documentation, shift handover reporting, and vendor coordination.
• Willing to work night shifts and site visits as needed.

Responsibilities

• Handle escalated issues from the service desk.
• Perform basic network troubleshooting and diagnostics.
• Assist with configuring and deploying network devices.
• Monitor network performance and identify potential issues.
• Provide daily health checks for firewall and SD-WAN connectivity.
• Document all network configurations and changes.
• Coordinate with IT teams for onsite interventions.
• Provide onsite support for firewalls and SD-WAN at stores and ATMs.
• Schedule regular maintenance visits to ensure optimal performance.
• Maintain spare parts stock and quick-resolution replacements.
• Coordinate with vendor for 24x7 support and troubleshooting.
• Maintain shift handover logs with incident status and tickets.

Skills

Network operations

Escalated tickets

Firewall & SD-WAN

Onsite support

Documentation

Job description

• Handling escalated issues from the service desk.
• Performing basic network troubleshooting and diagnostics.
• Assisting with the configuration and deployment of network devices.
• Monitoring network performance and identifying potential issues.
• Providing support for daily routine health checks of firewall and SD-WAN connectivity before banking hours begin.
• Documenting all network configurations and changes.
• Assisting in the implementation of network security measures.
• Conducting initial analysis of network incidents and escalating as needed.
• Supporting end users with network-related issues.
• Providing onsite support for firewall and SD-WAN devices at store locations and offsite ATMs.
• Scheduling regular maintenance visits to ensure optimal performance.
• Responding promptly to onsite support requests.
• Performing troubleshooting for firewall and SD-WAN devices.
• Coordinating with the IT team on complex issues requiring onsite intervention.
• Documenting all onsite support activities and resolutions.
• Maintaining a stock of spare parts and replacement devices for quick resolution.
• Providing emergency onsite support for critical issues at the head office and branch locations.
• Monitoring the availability of store and offsite ATM connections, including telco lines (MPLS, broadband, and LTE), firewalls, and switches; the proposed vendor must provide 24/7 support and troubleshooting services to address issues promptly.
• Maintaining shift handover logs with details of
  • Active incidents and their status
  • Pending vendor tickets and expected actions
  • Scheduled maintenance windows
  • Any unusual network behavior observed
  • Critical alerts requiring follow-up

Qualifications

• The ideal candidate should have at least
• 2 years of experience
• in network operations or network support.
• Hands-on experience handling escalated service desk issues.
• Basic to intermediate network troubleshooting skills, including firewall and SD-WAN device installation and support.
• Experience monitoring network performance, performing daily network health checks prior to business hours, and supporting incident analysis and escalation in an ITIL-aligned environment.
• Ability to provide onsite support to branch locations and offsite ATMs, including installation, troubleshooting, repairs, emergency response, and scheduled maintenance visits.
• Strong experience in documentation, shift handover reporting, and vendor coordination, with the ability to work closely with internal IT teams—preferably in banking or enterprise network environments.
• Exposure to network security controls, 24x8 or shift-based operations, and SLA-driven support is highly preferred.
• Network and firewall certifications are a plus.
• Willing to take night shift schedule
• Willing to do site visit (as needed)
• Huawei product certification is an advantage.

Why should you apply?

• We are one of the leading I.T. Solution Providers in the Philippines with the following benefits:
• Vacation Leave
• Sick Leave
• Birthday Leave
• HMO upon regularization
• 5-day work week only
• Sick leave convertible into cash
• In- house Training/Certificates
• Great pay & incentives
• Life Insurance upon hired
• Job Type: Full-time