Program Lead, SaaS & Services Success (Remote)

Copeland; Quezon City; Hybrid; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Flexible time off plans

Paid parental leave

Health benefits

Job summary

Copeland is seeking a Program Specialist for our Hybrid work model in Quezon City, Philippines. In this role, you will support customer programs through project management, documentation, and customer engagement. You will also manage supplier compliance while collaborating with cross-functional teams to ensure customer needs are met.

Copeland is committed to sustainability and inclusion. We offer flexible benefits, including paid parental leave and vacation. Join us to make a positive impact in the HVACR industry and help shape a sustainable future.

Qualifications

• Strong background in project management and customer support.
• Experience in documentation and training.
• Ability to manage supplier compliance and customer onboarding.

Responsibilities

• Initiate, plan, and execute tasks to support customer programs.
• Develop and maintain task lists and program training guides.
• Engage with customers to understand needs and recommend solutions.
• Coordinate with cross-functional teams to address customer requirements.
• Track supplier compliance and report findings.

Skills

Project Management

Customer Support

Documentation

Customer Onboarding

Supplier Compliance

Education

Bachelor's degree or equivalent experience

Tools

Gantt charts

Job description

Copeland is seeking a Program Specialist for our Hybrid work model in Quezon City, Philippines. In this role, you will support customer programs through project management, documentation, and customer engagement. You will also manage supplier compliance while collaborating with cross-functional teams to ensure customer needs are met.

Copeland is committed to sustainability and inclusion. We offer flexible benefits, including paid parental leave and vacation. Join us to make a positive impact in the HVACR industry and help shape a sustainable future.