Production Engineer

TP ICAP; Manila; On-site; PHP 669,600 - 892,800; Full time

Job summary

TP ICAP is looking for a Support Engineer based in Manila to join their team responsible for the stability and performance of global trading applications. The role entails troubleshooting, incident management, and supporting daily trading operations. Candidates should have a degree or equivalent experience, a solid understanding of AWS, and the ability to communicate effectively across teams. This position offers a pathway towards Site Reliability Engineering responsibilities and focuses on operational excellence.

Qualifications

• Solid understanding of AWS operational environments.
• Experience supporting business critical front/mid office applications.
• Ability to interpret complex application logs and diagnose backend issues.

Responsibilities

• Investigate and resolve escalated production issues.
• Monitor health and performance of global trading applications.
• Support critical operational processes including Start and End of Day.

Skills

AWS operational environments

Incident management

Root-cause analysis

Support for trading platforms

Clear communication

Education

Degree or equivalent

Tools

Grafana

CloudWatch

ELK

Splunk

Job description

Role Overview

The individual will form part of a small team responsible for the support of global trading applications. The Support Engineer plays a critical role in maintaining the stability, performance, and operational reliability of a complex global trading platform. The role requires deep technical and functional expertise for resolution of escalated issues, supports global operational workflows across multiple regions, and ensures the platform runs consistently throughout daily trading cycles. This position involves monitoring system health, analysing incidents, coordinating changes and releases. It requires strong troubleshooting skills, an understanding of electronic trading workflows, and the ability to collaborate effectively with a wide range of technical and business teams. The Support Engineer ensures seamless daily operations, rapid incident response, accurate stakeholder communication, and proactive identification of risks or emerging issues. As the platform and operating model continue to mature, this role will increasingly contribute to a Site Reliability Engineering (SRE)-aligned support model, with greater emphasis on automation, observability, reliability metrics, and systemic reduction of operational toil. The successful candidate will help shape this evolution while continuing to ensure the stability of critical trading services. This role provides a strong pathway toward future SRE responsibilities as the platform and operating model continue to evolve.

Role Responsibilities

• Investigate and resolve escalated production issues using structured troubleshooting, log analysis, and system behavior diagnostics.
• Monitor the health and performance of global trading applications, responding to alerts, incidents, and operational risks across regions.
• Support critical operational processes including Start of Day, End of Day, and environment readiness for global trading cycles.
• Maintain and continuously improve monitoring, dashboards, and alerting to enhance visibility, early detection, and operational decision‑making.
• Participate in change and release activities, including deployment support, impact assessment, validation, and post‑change review.
• Coordinate and support major incidents, ensuring clear triage, effective communication, and controlled recovery.
• Analyse recurring incidents and operational patterns to identify systemic issues and contribute to long‑term reliability improvements.
• Contribute to the evolution of the support function toward an SRE‑aligned operating model, with increased focus on resilience, automation, and production readiness.
• Identify opportunities to reduce manual operational effort through automation, tooling improvements, or process refinement.
• Participate in post‑incident reviews, contributing to blameless root cause analysis and tracking preventative actions with engineering and platform teams.

Required Qualifications

• Educated to degree level or equivalent combination of education and experience.
• Solid understanding of AWS operational environments, including load balancers, regional failover behaviour, instance lifecycles, and managed databases.
• Experience supporting business critical front/mid office applications.
• Deep knowledge of market data flows, instrument definitions, pricing mechanisms, and session‑based connectivity.
• Ability to interpret complex application logs and diagnose backend issues with accuracy and speed.

Additional Required Skills

• Strong root‑cause analysis capability with the ability to evaluate symptoms, isolate faults, and determine remediation paths.
• Solid experience in incident management, major‑incident coordination, and structured problem‑solving.
• Demonstrated ability to work across regions, managing concurrent issues, escalations, and stakeholder communications.
• Clear understanding of change‑management disciplines including risk assessment and deployment validation.
• Familiarity with observability tooling (Grafana, CloudWatch, ELK, Splunk), including metrics, logs, dashboards, and alerting.

Collaboration Skills

• Proven ability to work across multidisciplinary teams (Business, Operations, Developers, DevOps).
• Strong customer‑focus and ability to communicate complex technical issues in a business‑friendly manner.
• Comfortable supporting global operations and adapting to multi‑region workflows.

Desired Qualifications

• Experience supporting trading platforms, financial exchanges, or real‑time transactional systems.
• Exposure to FIX‑based workflows, messaging pipelines, or market‑connectivity architectures.
• Experience working within AWS‑native or hybrid‑cloud financial environments.
• Experience collaborating with front‑office trading desks or broker support teams.
• Familiarity with CI/CD pipelines, DevOps practices, or automated deployment frameworks.
• Exposure to SRE concepts such as SLIs, SLOs, error budgets.
• Experience improving platform resilience through automation, monitoring enhancements, or operational tooling.
• Familiarity with failure scenarios, recovery patterns, and high‑availability strategies in distributed systems.

Location

Philippines - Ecoprime Building - Taguig City